Remote worker in Portage, USA with 13+ years of experience - Last seen 1 year ago

Hi, I am searching for a full-time remote position (work from home) and would like to discuss any opportunities you may have available in the areas of Customer Service, Accounts Receivable, Accounts Payable, Collections or any other positions that you feel I could excel at.
I can make someone's day better by demonstrating I genuinely care. I work at establishing myself as a “go to person” who can be relied on. I do this by maintaining a strong work ethic, exhibiting kindness, being confident & efficient & actively working on my personal and professional growth.
I’m resourceful, flexible, and always willing to work and help others. I follow procedures, adhere to policies, and demonstrate good business etiquette. I communicate clearly, both written and verbally and maintain company & customer confidentiality. I have a proactive mentality that responds positively to top priority assignments, special projects and/or assigned tasks while viewing these situations as a chance to develop a new set of skills and demonstrate my willingness to go the distance to get something taken care of.
I’m efficient, punctual, productive and have reliable, consistent attendance. I’m self-motivated, able to work independently under modest supervision and when working on something unfamiliar, I will ask questions to ensure I do the job correctly. I can effectively prioritize my work, take on multiple tasks, assist customers with their questions and concerns while using multiple systems to provide the information I need. I’m well organized & detail-oriented with a high degree of accuracy. I maintain accurate records of customer interactions. I continually improve on producing significant output with minimal errors and/or wasted effort by taking mental notes when I run into any streamlining possibilities
I enjoy being involved in the growth of an organization and have been happy with the jobs I’ve held. I feel my demeanor, work ethic and experiences can open the doors to a variety of possibilities for me to consider working on in the future and I would be very happy to discuss any of such possibilities with you.
Sept 2020 – Jan 25,2022 G.W Berkheimer Co., Inc., Portage, IN – Accounts Payable Associate
• Assigned vouchers to daily invoices.
• Preformed 3-way match on invoice, ensured discrepancies were resolved and closed out invoices to be paid.
• Daily A/P balancing.
• Filed processed invoices.
• Trained for New S2K platform.
• Backed up coworkers when needed.

Aug 2011 – 07/27/2020 Motion Industries, Gary, IN. - Senior Office Assistant
I worked 2 ½ years as a temp to hire, then worked 5 ½ years as a Motion Industries employee.
Accounts Receivable
• Monitored & reconciled aging accounts. Worked on collections by calling/emailing customers with pay date requests on past due invoices. Verified projected pay dates, obtained proof of payment, wrote off small balances and other adjustments and resolved any processing issues. Provided customers with open invoice statements, invoice copies, necessary information needed to clear up discrepancies & negotiated timely payment plans. Properly noted “Peoplesoft” financial system with follow-up information.
• Communicated with customers and salespeople to resolve discrepancies.
• Verified payments made by cash, check, ACH, wire transfers and credit cards. Tracked down misapplied payments & allocated them to their correct accounts & invoices.
• Able to read & understand customer purchase orders, correlating them with invoices, packing slips, POD’s etc., to resolve any payment issues.
• Maintained cash drawer & distributed change when needed, closed out weekly sales, balanced drawer and submitted deposit information to our corporate office.
• Invoiced/billed customers obtained RGA/RMAs from suppliers, processed returns in a timely manner. Issued credits, billbacks, additional billing, monthly billing, rebills, credited monthly rebates.
• Initiated new customer account applications, researched customer credit history, and submitted applications to management and our corporate office to be further processed.
• Ensured up-to-date sales tax exemption certs were entered into the system and maintained them in filing system.
• I have a basic understanding of posting & disbursing payments, issuing RGA/RMA’s, gross profit margins, freight codes and charges.

Accounts Payable
• Ensured vendor invoices were submitted for payment according to net terms by monitoring the A/P system, requesting invoice copies from suppliers, submitted invoices to be processed for payment and clearing up 3WM exceptions.
• Issued debits, took credits, paid back debits, took supplier rebates & supplied tax exemption certs when necessary. Tracked down PODs on direct ships & missing material. Properly noted system.
• Submitted Petty Cash Reports for branch expenses & posted expense invoices under their correlating general ledger account.
• I have beginner experience with running checks, general ledgers and balancing daily, month, quarterly and year-end closings.
• 6 yrs. verifying charges and clearing up discrepancies on both the inventory & expense credit cards.

Purchasing
• 6 yrs. monitoring & maintaining inventory for branch office supplies, purchased supplies with company credit card maintained required documents in filing system.
• 2 years assisting sales & buyers – I provided product support by giving/sending them information on the company’s products& services. contacted suppliers for quotes, quoted customers, obtained customer purchase orders, processed orders/issued purchase orders, paid special attention to priority orders, billed the customer, and approved supplier invoices. Researched and cleared up branch discrepancies processed returns and issued debits and credits when necessary.

General Office/Customer Service/Sales
• Helped customers (via phone, email, chat, or text support) solve problems by answering their questions, finding something they needed or transferring them to the appropriate department or person who could answer their questions or help them straighten things out.
• As a primary liaison & central point of communication between customer and the company’s internal departments. I maintained customer satisfaction & built solid relationships by using a “customer comes first” mentality, someone who could address their questions and/or concerns in a timely manner. I reported quality issues and defects to appropriate salespeople and/or management and followed-up as needed to resolve any issues.
• I patiently & actively listened to customers and suppliers and de-escalated situations involving complaints by demonstrating empathy while offering assistance & support.
• When necessary, I assured customers that their needs come first by taking the time to review their order from point of inception to completion and delivery of finished product which helped me figure out the cause of the problem.
• I leave customers with positive impressions by presenting them with sound solutions or alternatives that will make things easy and convenient for them and I proactively inform them of the steps I’ll be taking to help clear things up.
• Followed up to ensure appropriate actions were taken to resolve their problems and concerns.
• Participated in vendor returns by helping to obtain RGA’s, issuing credits to customers, obtaining credits copies from vendors or if necessary, issuing debits & set up paperwork for vendor returns (RGA’s).

🛂 Nationality	🇺🇸 United States
🏡 Residency	🇺🇸 United States
📍 Location	🇺🇸 United States
Remote OK	rok.co/@lovelt19
🔗 Website	www.facebook.com/kim.fields.92351/
LinkedIn	https://www.linkedin.com/in/kimberly-fields-735ab7235
Skilled in	accounts receivable accounts payable purchasing customer service sales google suite microsoft office peoplesoft financial steeltrack suite ariba coupa tungsten
Fluent in	english
Preferred timezone	CST, EST, MST, PST
Preferred annual pay (min)	$38,000/year
Preferred hourly pay (min)	$18/hour
Last seen	1 year ago
Signed up	1 year ago
Badges	👩‍💻 Remote worker 🎨 Maker 🎖 Early adopter