Remote worker with 15+ years of experience - Last seen 2 months ago

Hi! I’m Les Lontoc, a seasoned remote support professional with over 14 years of experience in the customer service and IT support industry. I've worked extensively in fast-paced, client-facing roles where attention to detail, empathy, and problem-solving are key to creating outstanding customer experiences.

My background includes working with international clients across various industries, including hospitality, software, and managed services. I’m highly skilled in using CRMs, managing multiple communication channels, and maintaining a calm, helpful demeanor—even in high-pressure situations. My most recent roles have involved remote support, where I thrived in dynamic, team-driven environments.

I'm tech-savvy, process-oriented, and passionate about delivering excellent service. I enjoy resolving issues efficiently while building genuine connections with guests or clients. I'm currently looking to join a company like HostGenius, where innovation and customer satisfaction go hand in hand. I’m especially drawn to the opportunity to contribute to a team that values seamless digital experiences and world-class hospitality.

If you're looking for someone who takes initiative, values clear communication, and is committed to making every guest’s experience exceptional—I'm your person.

🛂 Nationality	🇵🇭 Philippines
🏡 Residency	🇵🇭 Philippines
📍 Location	🇵🇭 Philippines
Remote OK	rok.co/@leslontoc
🔗 Website	linkedin.com/in/leslontoc/
Telegram	LesLontoc
LinkedIn	https://www.linkedin.com/in/leslontoc/
Skilled in	customer support hospitality remote support crm zendesk intercom live chat email support technical support office365 outlook teams excel communication problem solving time management multitasking empathy guest experience property management conflict resolution ticketing systems remote work service desk helpdesk it support virtual assistant tech savvy english native remote only customer success detail oriented fast paced proactive
Fluent in	englishfilipino
Preferred timezone	-6, -5
Preferred annual pay (min)	$20,000/year
Preferred hourly pay (min)	$11/hour
Last seen	2 months ago
Signed up	2 months ago
Badges	🧑‍💻 Remote worker 🎖 Early adopter