Remote worker with 12+ years of experience - Last seen 10 days ago

Hello! I am a seasoned professional with 10+ years of experience, including a successful tenure as a Customer Support Manager at Instacart, I am passionate about utilizing data analytics to enhance service delivery and customer satisfaction. I successfully led and motivated a team of Customer Support Specialists to achieve operational KPIs and deliver empathic and exceptional support to consumers. I also efficiently managed multiple support channels using the Zendesk ticketing system, resulting in improved support quality and reduced response times. Additionally, I have experience in managing and resolving escalated issues through collaboration with cross-functional teams, providing clear updates to leadership. In my previous role as an Executive Assistant at Boston Scientific, I developed strong organizational skills and attention to detail through maintaining meticulous records and enhancing team efficiency. I also have experience in managing calendars, scheduling meetings, and proactively resolving conflicts to ensure smooth workflow. I am excited about the opportunity to join your team and contribute to the development and growth of the company. I am confident that my skills in quality assurance, communication, and project management will enable me to provide valuable input into the company's service strategy and drive continuous service improvement initiatives.

Thank you for considering me!

🛂 Nationality	🇺🇸 United States
🏡 Residency	🇺🇸 United States
📍 Location	🇺🇸 United States
Remote OK	rok.co/@lakenda
GitHub	github.com/lakendawilliams
LinkedIn	https://www.linkedin.com/in/lakenda-williams-a21273110
Skilled in	customer support customer success microsoft suite microsoft office excel office360 administrative assistance management data entry zendesk teamwork documentation organization strategic thinking problem solving strong communication team leadership
Fluent in	english
Preferred timezone	0,1,2,3,4,5,6,7,8,9,10,11,12
Preferred annual pay (min)	$60,000/year
Preferred hourly pay (min)	$28/hour
Last seen	10 days ago
Signed up	8 months ago
Badges	👩‍💻 Remote worker 🎨 Maker 🎖 Early adopter