Remote worker with 10+ years of experience - Last seen 9 months ago

I'm native Arabic and a fluent Italian and English Speaker.
I am a highly motivated and organized professional with leadership skills. A proactive and problem solving team
member.
A Dynamic and results-oriented Operations Manager with over 10 years of experience in optimizing service delivery
and managing high-performing teams. Adept at implementing process improvements that enhance customer
satisfaction and operational efficiency. Proven track record in developing strategic initiatives, fostering strong client
relationships, and leading cross-functional teams to achieve organizational goals. Seeking to leverage my expertise in
service management and operations to contribute to the success of several Operations i have managed.
Currently, as an Agile Project Manager and Digital Lean Expert at Vodafone Intelligent Solutions, I have over 7 years of
experience in delivering innovative solutions for Vodafone Shared Services and local markets. I hold certifications in
Lean Six Sigma Black Belt, Scrum Product Owner, and Scrum Master, and I have strong skills in project management,
Safe Agile methodologies, customer relationship management, and people management.
I am passionate about enabling and empowering Vodafone to achieve its strategic goals and to provide exceptional
customer experiences. I am responsible for developing and implementing digitalization roadmaps and process
reengineering initiatives, as well as training, coaching, and mentoring teams in business process and systems. I have
successfully led and supported multiple projects and programs, communicating stakeholder requirements, facilitating
delivery of project objectives, and tracking progress. I am driven by the mission of applying lean, agile, and scrum
methodologies to optimize processes, enhance efficiency, and increase customer satisfaction.

🛂 Nationality	🇪🇬 Egypt
🏡 Residency	🇮🇹 Italy
📍 Location	🇮🇹 Italy
Remote OK	rok.co/@khadiga_22
LinkedIn	https://www.linkedin.com/in/khadiga-elsayed-02196825/
Skilled in	sas project management digital transformation change management stakeholders management people management business adoption process mining customer experience operations management customer experience process improvement people dev coaching hiring quality management efficiency mobility connectivity provisioning scrum master product management onboarding customers nps strategy plans excel powerpoint visio office365 jira confluence customer support italian language
Fluent in	arabicitalianenglishfrench
Preferred timezone	Italy
Preferred annual pay (min)	$60,000/year
Last seen	9 months ago
Signed up	9 months ago
Badges	👩‍💻 Remote worker 🎖 Early adopter