Remote worker with 5+ years of experience - Last seen 17 days ago

An Enthusiastic and adaptable professional with 3.5 years of experience across application support, customer success operations, and business analysis. I specialize in root cause analysis, dashboard creation (Power BI, Spotfire), technical troubleshooting, and data validation, delivering both stability and insight to enterprise clients.

In my previous role at Zifo RnD Solutions, I led cross-functional projects, improved customer feedback by 28%, managed application portfolios, and supported end-to-end ITSM processes using tools like ServiceNow and Jira. I also played a key role in streamlining workflows and rationalizing business applications to reduce cost and improve efficiency.

Currently, I’m interning with Create Bot Labs as a Market Research Analyst, where I conduct deep research into embedded-AI product trends, benchmark competitors, and translate findings into strategic recommendations. This experience is helping me expand my understanding of product positioning and early-stage growth strategy.

I'm passionate about solving ambiguous problems, improving systems, and building user-centric solutions. I'm now looking for opportunities where I can bring together my strengths in analytics, operations, and support to contribute to mission-driven teams, especially in fast-paced or founder-led environments.

🛂 Nationality	🇮🇳 India
🏡 Residency	🇮🇳 India
📍 Location	🇮🇳 India
Remote OK	rok.co/@keerthanakrishnap
LinkedIn	https://www.linkedin.com/in/keerthanakrishnap/
Instagram	application - executive assistant to the founder - keerthana krishna p
Skilled in	customer service workflow automation servicenow jira itsm itil frameworks sql excel power bi tableau process improvement stakeholder engagement communication change management incident resolution client retention csat improvement application support d360 spotfire team management
Fluent in	englishmalayalam
Preferred annual pay (min)	$15,000/year
Last seen	17 days ago
Signed up	1 year ago
Badges	👩‍💻 Remote worker 🎖 Early adopter