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joso_enyong

Remote worker with 7+ years of experience - Last seen ago

Results-driven professional with 10+ years of experience in Customer Service, Project Management, Customer Support, and Team Leadership. Proven track record of leading high-performing teams and exceeding goals. Skilled in building and maintaining relationships, implementing effective programs, and improving operational efficiency through strong project management skills. I am Looking for a stable environment that allows me the autonomy to exceed and exercise my strengths for the good of the company. Collaboration and work life balance are also important for employees to be healthy enough to perform at their highest ability.


Skilled in people management strategic planning conflict resolution presentation skills team leadership project management written communication verbal communication problem solving process improvement entrepreneurial analytics business operations negotiation customer support crm triage customer support data driven insights zendesk salesforce google suite microsoft office 
Fluent in english
Preferred timezone EST, PST, CT, MT
Preferred annual pay (min) $75,000/year
Preferred hourly pay (min) $35/hour
Last seen 1 month ago
Signed up 1 month ago
Badges ๐Ÿ‘ฉโ€๐Ÿ’ป Remote worker

๐ŸŽจ Maker

๐ŸŽ– Early adopter

Employment

2023 - Now: Customer Service Manager @ Globalgiving

2022 - 2022: Scale Account Manager @ Vouch Insurance

2022 - 2022: Major Accounts District Manager @ ADP

2020 - 2021: Zone Manager @ GEICO

2020 - 2021: Service Trainer and Project Coordinator @ GEICO

2019 - 2020: Retention and Reissue Supervisor @ GEICO

2017 - 2019: Customer Service Supervisor @ GEICO

Side Projects

2023 - Now: Customer Service Hub & Spoke Model Implementation

Education

2023 - 2025: MBA @ Capella University

2023 - 2023: Certified Scrum Master @ Scrum Alliance

2006 - 2010: Bachelor of Science in Biomolecular Science @ Central Connecticut State University

710ms