Results-driven professional with 10+ years of experience in Customer Service, Project Management, Customer Support, and Team Leadership. Proven track record of leading high-performing teams and exceeding goals. Skilled in building and maintaining relationships, implementing effective programs, and improving operational efficiency through strong project management skills. I am Looking for a stable environment that allows me the autonomy to exceed and exercise my strengths for the good of the company. Collaboration and work life balance are also important for employees to be healthy enough to perform at their highest ability.
๐ Nationality | ๐จ๐ฒ Cameroon |
๐ก Residency | ๐บ๐ธ United States |
๐ Location | ๐บ๐ธ United States |
Remote OK | rok.co/@joso_enyong |
https://www.linkedin.com/in/josoenyong/ | |
Skilled in | people management strategic planning conflict resolution presentation skills team leadership project management written communication verbal communication problem solving process improvement entrepreneurial analytics business operations negotiation customer support crm triage customer support data driven insights zendesk salesforce google suite microsoft office |
Fluent in | english |
Preferred timezone | EST, PST, CT, MT |
Preferred annual pay (min) | $75,000/year |
Preferred hourly pay (min) | $35/hour |
Last seen | 1 month ago |
Signed up | 1 month ago |
Badges |
๐ฉโ๐ป Remote worker ๐จ Maker ๐ Early adopter |
2023 - Now: Customer Service Manager @ Globalgiving
2022 - 2022: Scale Account Manager @ Vouch Insurance
2022 - 2022: Major Accounts District Manager @ ADP
2020 - 2021: Zone Manager @ GEICO
2020 - 2021: Service Trainer and Project Coordinator @ GEICO
2019 - 2020: Retention and Reissue Supervisor @ GEICO
2017 - 2019: Customer Service Supervisor @ GEICO
2023 - Now: Customer Service Hub & Spoke Model Implementation
2023 - 2025: MBA @ Capella University
2023 - 2023: Certified Scrum Master @ Scrum Alliance
2006 - 2010: Bachelor of Science in Biomolecular Science @ Central Connecticut State University