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jmgp92

Remote worker with 14+ years of experience - Last seen ago

Computer engineer with knowledge in cloud computing, business applications, IT service management solutions, networks and infrastructure and agile methodologies; with experience in resolving incidents and technological business requirements for global clients, testing, reporting and technical documentation, consulting in consumer electronics, technical, logistical and operational assistance in IT projects and management of technological assets; with skills such as analytical capacity, problem solving, teamwork, customer orientation and autonomy.


Skilled in active directory adaptation agile methodologies analytical capacity apple application support attention to detail business intelligence chrome os citrix cloud computing customer service customer support hardware support hp service manager incident management infrastructure it business analysis it operations itil jira lean six sigma mfa microsoft 365 printer support remote user support reporting scrum financial sector service delivery service desk service level agreements servicenow software support sql systems engineering teamwork technical documentation technical support teleconferencing troubleshooting user acceptance testing video conferencing virtual private network vmware voip windows xampp 
Fluent in spanishenglish
Preferred timezone -5
Preferred annual pay (min) $36,000/year
Preferred hourly pay (min) $19/hour
Last seen 3 months ago
Signed up 6 months ago
Badges ๐Ÿ‘จโ€๐Ÿ’ป Remote worker

๐ŸŽ– Early adopter

Employment

2022 - Now: Business Solutions Support Associate @ Scotiabank

2021 - 2022: IT Specialist @ Sutherland

2019 - 2021: Technical Support Analyst @ Teleperformance

2019 - 2019: Technical Support Representative @ Unysis

2014 - 2018: Support Technologist @ Tigo Une

2012 - 2014: Onsite Support Technician @ SENA

2011 - 2012: Web Developer @ Carmen Adriana Lรณpez Laboratory,

Education

2015 - 2018: Computer Engineering @ Northern Catholic University Foundation

2009 - 2011: Software Programming Technician @ National Learning Service SENA

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