Accomplished seasoned Executive with 23+ years of dedication to IT and Telecom industry, managing a wide range of technologies and professionals with rock solid domestic and international management experience, leading technical and non-technical multi-disciplinary teams, both domestic onshore and offshore global dispersed. Results-oriented, a decisive influence leader with strong analytical and problem solving skills, capable of strategic direction all stages of customer engagement and satisfaction efforts, from pre-sales to delivery, following by the customer success-driven growth, with extensive hands-on experience in life cycle of programs and projects management with global multi-million-dollar scope, acting as consultant, controller, director and facilitator. Proven track record of delivering professional services with fulfilled customer requirements while spearheading operational improvements to drive productivity and reduce costs. Strong organization skills to work independently, comfortable to dynamic environments with extreme daily pressure, staying customer focused and pragmatic to meet deadline. Improved communication skills for client-facing (C-level).
2019 - Now: Service Delivery Manager @ ESP Global Services
2016 - 2019: Service Delivery Manager @ Armada Brasil
2015 - 2016: PMO Manager @ Arsitec
2011 - 2015: Project Manager @ Logicalis
2009 - 2011: Project Manager @ Alcatel-Lucent
2001 - 2004: Bachelor's degree, Business Administration and Management @ Universidade do Sul de Santa Catarina