Remote worker with 28+ years of experience - Last seen 1 year ago

Highlights of my background include:





Information Technology Manager for over 25 years, managing Service Desks Operations as an HDI Help Desk Manager and an ITIL Practitioner for Incident and Problem Management, along with Change and Release management - all via ServiceNOW while implementing ITIL framework.

Managed service support staff via training, empowerment and SMART objectives, to reach “World Class” status for Support Center/Help Desk Services.

Increased staff mobility 40% over a 4 year period, by directing career planning and personal development – to a great degree by supporting employee empowerment via training, all as a Certified Help Desk Institute Manager.

Supported and initiated Changes for applications and procedural modifications.

Created and implemented SLAs and KPIs in support of customer satisfaction and operational stability.

🛂 Nationality	🇹🇹 Trinidad and Tobago
🏡 Residency	🇺🇸 United States
📍 Location	🇺🇸 United States
Remote OK	rok.co/@griffith_trevor
🔗 Website	www.linkedin.com/in/trevor-griffith-4314879
LinkedIn	https://www.linkedin.com/in/trevor-griffith-4314879
Skilled in	hdi noc comops itil nursing communication policy slas kpis ms365 remote dr bc
Fluent in	english
Preferred timezone	+5,+6,
Preferred annual pay (min)	$85,000/year
Preferred hourly pay (min)	$40/hour
Last seen	1 year ago
Signed up	1 year ago
Badges	👨‍💻 Remote worker 🎖 Early adopter