@gavin_hendriks

Remote worker in Cape Town South Africa with 9+ years of experience - Last seen 25 days ago

I am highly motivated and service orientated, with more than 6 years of experience in various customer
facing roles. I perform well under pressure and always welcome new challenges with the mindset of
continual improvement of knowledge, skill and experience. My core beliefs are in line with customer
satisfaction and efficiency, and I am a firm believer that there is always room for improvement in every
situation.

Skills:
• Advanced technical understanding and troubleshooting experience across various hardware and software technologies.
• Document management and creation.
• Procedure management and creation.
• Customer/client query management. (On-site / Hybrid / Remote)
• Support tools: Zendesk, Freshdesk, Helpshift, Whatsapp, Tawk, Facebook, Twitter.
• E-commerce tools: Merchant Centre.
• Microsoft Suite: Word, Excel, SharePoint, Teams, One Note, Outlook.
• Network hardware and software: Ubiquiti, Mikrotik, MiRO SIAE.

Remote OK	rok.co/@gavin_hendriks
LinkedIn	https://www.linkedin.com/in/gavinhendriks/
Skilled in	copc client relations document creation freshdesk quality assurance english project management customer service communication management quality control leadership inspection quality management customer satisfaction zendesk help desk support email chat streamlining escalation de escalation technical support microsoft word email etiquette phone etiquette service desk customer support microsoft excel computer literacy interpersonal skills time management problem solving research troubleshooting customer service training customer engagement global customer service customer follow up customer facing roles customer focused service ecommerce support gaming support
Fluent in	english
Preferred timezone	+1, +2, +3
Preferred annual pay (min)	$23,000/year
Preferred hourly pay (min)	$13/hour
Last seen	25 days ago
Signed up	3 years ago
Badges	👨‍💻 Remote worker 🎖 Early adopter