Bilingual (FR/EN) customer service specialist with over 6 years of proven success in remote technical support at Apple and Teleperformance. Recognized for exceptional service quality, awarded the AppleCare Excellence Award (2023) for consistently high customer satisfaction. Skilled in technical troubleshooting, bilingual communication, and remote collaboration using tools like Zendesk and Webex. Iโm currently exploring remote opportunities in customer support, content moderation, and am eager to apply my detail-oriented approach to localization QA/testing roles.
๐ Nationality | ๐ซ๐ท France |
๐ก Residency | ๐ซ๐ท France |
๐ Location | ๐ซ๐ท France |
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rok.co/@gaeldagada |
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https://www.linkedin.com/in/gael-dagada |
Skilled in | customer support zendesk ios macos webex technical support office365 |
Fluent in | frenchenglish |
Preferred timezone | -5,-4,-3,-2,-1,0,+1,+2,+3,+4,+5 |
Preferred annual pay (min) | $40,000/year |
Last seen | 3 months ago |
Signed up | 3 months ago |
Badges |
๐จโ๐ป Remote worker ๐ Early adopter |
2022 - 2025: Technical support advisor @ Apple
2019 - 2021: Customer service @ Teleperformance
2017 - 2019: BTS Negotiation et Relation Client @ Lycee Pigier Toulouse