Remote worker with 7+ years of experience - Last seen 1 month ago

I am looking for a position as a Technical Support Specialist / L2 Support Engineer in a forward-thinking company where I can apply my expertise in IT support and continue growing professionally.

With over 5 years of experience in customer and technical support (L1/L2), I have worked in both local and international environments and led a customer support team. I specialize in incident diagnosis and resolution, ticket management, process improvement, and user support.

Key skills and competencies:

Incident diagnosis and troubleshooting (network, software, hardware)

Active Directory: user account and access management

SQL / MySQL: database support, basic queries, diagnostics

Network troubleshooting, system logs, and monitoring tools

PowerShell: scripting and remote system administration

Peripheral device support: POS terminals, printers, EFT, scanners

Ticketing systems: Oracle CRM, Jira, Call Tracking System

Documentation and internal knowledge base updates (e.g., Notion)

SLA and KPI monitoring, reporting, and analysis

Team mentoring, onboarding, and internal training

Additional qualifications:

Working proficiency in English (written and spoken)

Experience in remote technical support across multinational teams

Fast learner, reliable, and detail-oriented

Strong problem-solving skills and a user-focused approach

I am motivated to contribute to a tech-savvy team, deliver high-quality support, and stay involved in continuous improvement of IT services and processes.

🛂 Nationality	🇦🇿 Azerbaijan
🏡 Residency	🇦🇿 Azerbaijan
📍 Location	🇦🇿 Azerbaijan
Remote OK	rok.co/@fuadmedjidov1
Telegram	@fuadmedjidov
LinkedIn	https://www.linkedin.com/in/fmedjidov/
Skilled in	technical support l2 support customer support it support troubleshooting incident management ticketing systems jira oracle crm call tracking system active directory sql mysql powershell network troubleshooting pos terminals printers scanners eft windows server sla kpi knowledge base notion team leadership mentoring remote support multinational teams
Fluent in	russianengilishturkishazerbaijan
Preferred annual pay (min)	$12,000/year
Preferred hourly pay (min)	$6/hour
Last seen	1 month ago
Signed up	1 month ago
Badges	👨‍💻 Remote worker 🎖 Early adopter