Remote worker with 6+ years of experience - Last seen 2 months ago

I am an experienced Member Services Representative with a strong background in health insurance customer support, seeking remote opportunities in customer service. I specialize in providing compassionate, clear, and efficient assistance to customers via phone, email, and chat, helping them understand complex coverage details, resolve claims issues, and navigate billing questions.
With a deep understanding of HIPAA compliance and health plan processes, I consistently ensure the privacy and security of sensitive information while delivering exceptional service. I am proficient with CRM platforms such as Salesforce, JIVA and, enabling me to manage cases effectively and maintain detailed documentation.
My previous roles have sharpened my problem-solving abilities and collaboration skills, working closely with cross-functional teams to provide seamless customer experiences. I am now eager to bring my expertise to a remote customer support role that values dedication, communication skills, and a member-focused approach.
I am looking for a flexible remote position where I can contribute to customer satisfaction and support organizations committed to excellent service.

🛂 Nationality	🇺🇸 United States
🏡 Residency	🇺🇸 United States
📍 Location	🇺🇸 United States
Remote OK	rok.co/@francestwatson88
Instagram	francv_88
Skilled in	customer service multichannel phone email chat empathy active listening conflict resolution problem solving troubleshooting fcr time management multitasking data privacy hipaa compliance team collaboration communication csat adaptability remote self management crm platforms salesforce outlook gmail microsoft teams zoom data entry documentation microsoft office suite word excel powerpoint google workspace docs sheets
Fluent in	english
Preferred timezone	Eastern
Preferred annual pay (min)	$75,000/year
Preferred hourly pay (min)	$36/hour
Last seen	2 months ago
Signed up	2 months ago
Badges	👩‍💻 Remote worker 🎖 Early adopter