Bilingual Customer Success & EdTech Leader with 9+ years global experience in SaaS onboarding, client retention, and product launches. Built a 200K+ user learning community, launched multiple EdTech products, and closed $200K+ in SaaS deals. Fluent in Mandarin and English, with expertise in CRM tools, consultative sales, and AI-powered learning innovation. Passionate about global education, customer growth, and building tech that empowers.
๐ Nationality | ๐บ๐ธ United States |
๐ก Residency | ๐บ๐ธ United States |
๐ Location | ๐ฆ๐ท Argentina |
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rok.co/@ericpeterlaine |
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xlainebrain |
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https://www.linkedin.com/in/eric-laine/ |
Skilled in | customer success crm saas onboarding sales b2b consultative leadgen edtech elearning literacy digital account business partnerships remote salesforce hubspot odoo notion zoom loom chatgpt ai product social content video livestream community growth training coaching global apac mandarin multilingual support retention upselling enablement collaboration curriculum project k12 highered international neurodiversity accessibility |
Fluent in | englishmandarin |
Preferred timezone | UTC -3, -4, -5, -6, - 7, -8 |
Preferred annual pay (min) | $55,000/year |
Preferred hourly pay (min) | $25/hour |
Last seen | 2 months ago |
Signed up | 2 months ago |
Badges |
๐จโ๐ป Remote worker ๐ Early adopter |
2024 - Now: Partner | Director of Sales & Client Success @ 10XTek
2023 - Now: Substitute Teacher @ Kelly Education
2019 - 2025: Freelance Sourcing Specialist @ Market Researcher & Procurement Consultant
2019 - 2025: Education Influencer | Director of Social Media and Community Engagement @ Self-Employed
2017 - 2023: Business Owner | Chief Education Officer & Chief Marketing Officer @ Nebula Education
2014 - 2017: University Language Instructor @ Southwest University
2009 - 2013: Team Supervisor @ Saint John's University
2009 - 2013: Asian Studies | Chinese | Teaching English as a Second Language @ Saint John's University