Remote worker with 4+ years of experience - Last seen 1 year ago

I can help businesses do better with their customers.
A Dynamic and motivated professional with proven records of generating and building relationships, and increasing retention, and reducing churn.
Experienced in managing multiple accounts (High Touch / High LTV )and boosting the relationship with them. A SaaS expert, but I can easily adapt to different type environments and industry. Skilled in demonstrating exceptional communication skills and making critical decisions during challenges.
Adaptable and transformational Agile professional with an ability to work both independently and with a team, delivering effective results (Churn reduction, increase the retention rates, and improving services metrics such as NPS/CSAT/AHT(Average handle time) / CES ( Customer Effort Score).
Experienced using: CRMs such as Salesforce and Hubspot; Office 360 and G-suit; PowerBI.
Native Portuguese speaker, Fluent English, and Basic Spanish.
I know how to make a customer happy, making them stay.
If you want to know more, send me a PM.

🛂 Nationality	🇧🇷 Brazil
🏡 Residency	🇧🇷 Brazil
📍 Location	🇧🇷 Brazil
Remote OK	rok.co/@diegoffreitas
LinkedIn	https://www.linkedin.com/in/diegoffreitas/
Skilled in	customer success customer support experience salesforce hubspot
Fluent in	englishportuguesespanish
Preferred annual pay (min)	$3,000/year
Preferred hourly pay (min)	$9/hour
Last seen	1 year ago
Signed up	1 year ago
Badges	🎖 Early adopter