Experienced Technical Account Manager and Software QA trainer with a proven track record in managing and supporting technical teams within the payments industry. Skilled in process improvement, communication optimization, and customer success collaboration. Adept at conducting technical interviews, onboarding merchants through API integrations, and leading escalation programs to ensure high-quality service delivery.
๐ Nationality | ๐บ๐พ Uruguay |
๐ก Residency | ๐บ๐พ Uruguay |
๐ Location | ๐บ๐พ Uruguay |
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rok.co/@diegofernandezfabra |
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https://www.linkedin.com/in/diego-fernandez-fabra/ |
Skilled in | qa jira testrail notion confluence software testing jenkins ci cd excel customer support release management project management team leadership account management crms |
Fluent in | spanishenglish |
Preferred annual pay (min) | $60,000/year |
Preferred hourly pay (min) | $30/hour |
Last seen | 1 day ago |
Signed up | 4 days ago |
Badges |
๐จโ๐ป Remote worker ๐ Early adopter |
2024 - 2025: Head of Technical Account Management @ D24
2022 - 2024: Release Manager @ The Sandbox
2022 - 2024: QA Engineer @ Ujet Inc
2020 - 2022: TAM @ DLocal
2018 - 2019: QA Lead @ Nobly POS
2011 - 2018: QA Engineer @ Despegar.com
2019 - 2020: BBA In International Business and Management @ Florida International University
2014 - 2019: Bachelors Degree in Business Administration @ Universidad ORT Uruguay