Remote worker with 25+ years of experience - Last seen 1 year ago

Hi, I'm Derek, a seasoned IT professional with over 20 years of experience under my belt. I've tackled a wide range of challenges including

* Hands-on PC Technician work
* Help Desk (In person & fully remote)
* Data Management
* Unix & Linux Systems Administration
* Software Release Management & DevOps Team Lead

This diverse experience has given me an understanding of both the technical side of things and the importance of clear, empathetic communication with users. This understanding is something that I’ve unfortunately found to be difficult to find in job candidates within the Information Technology space

I'm a problem solver who thrives in fast-paced environments. I welcome opportunities to learn new tools and technologies as well as adapt quickly to new challenges. Additionally, remote work has been frequent having worked with diverse teams across different time zones, countries & cultures for the majority of my career.

Here's what I bring to the table:

* Technical Expertise: I'm proficient in troubleshooting hardware, software, network, and application issues in Linux, macOS and Windows environments. My scripting skills have helped me automate countless processes, freeing up teams to focus on more strategic work.
* Customer-Focused Solutions: I have a knack for making both customers and colleagues happy, whether it's troubleshooting a tech problem or leading a major software launch with a global team. I'm great at building relationships, easing tension, and making sure everyone feels heard and appreciated.
* Process Improvement: I always look for ways to automate repetitive tasks, and create clear documentation to make everyone's lives easier.
* Collaborative Leadership: I have experience leading and mentoring cross-functional teams, creating an environment where everyone feels valued and empowered to contribute their best ideas.

I'm looking forward to joining a remote team where I can leverage my diverse skillset to make a difference.

🛂 Nationality	🇺🇸 United States
🏡 Residency	🇪🇨 Ecuador
📍 Location	🇪🇨 Ecuador
Remote OK	rok.co/@dgdw1658
LinkedIn	https://linkedin.com/in/dgdw/
Instagram	instagram.com/dgdw/
Skilled in	linux unix windows macos bash shell scripting git jenkins ci cd ansible splunk jira servicenow customer service technical support troubleshooting incident management release management software deployment help desk training documentation process improvement
Fluent in	english
Preferred timezone	-12,-11,-10,-9,-8,-7,-6,-5,-4,-3.5,-3,-2,0,+1,+2,+3,+4,+5,+5.5,+5.75,+6,+6.5,+8,+9.5,+10,+11,+12,+13
Preferred annual pay (min)	$90,000/year
Preferred hourly pay (min)	$47/hour
Last seen	1 year ago
Signed up	1 year ago
Badges	👨‍💻 Remote worker 🎖 Early adopter