Remote worker with 14+ years of experience - Last seen 1 year ago

Highly skilled professional with a robust dual background in technical support and instructional design. Offering a breadth of experience serving clients, patients and organizations through areas such as:

Technical Support & Troubleshooting

•Delivered end-user support for medical imaging software, A/V systems, and various hardware/software platforms
•Web/software design, development and enhancement

Instructional Design

•Conducted needs assessments to enhance curriculum and training materials
•Created presentations, procedure guides, videos and knowledge docs

Operational Management

•Coordinated administration for clinical research studies and cardiovascular disease labs
•Streamlined processes through database optimization and enhanced tracking

Change Management

•Championed adoption of new systems through context-specific training and post-implementation support
•Reduced learning curves by employing targeted methodologies catered to adult learners

Passionate about utilizing a blend of patience, adaptability and consummate technical abilities to empower users, solve problems and optimize utilization of complex systems.

Excel at quickly grasping complex concepts, platforms and procedures to provide clear direction, resolve issues and optimize systems. Dedicated problem-solver focused on understanding root causes to drive improvements. Leverage a background in psychology to build strong connections with users, gain deeper issue insight and provide patient, adaptable guidance.

Possess a Master's in Instructional Design & Technology demonstrating a strong grasp of the ADDIE framework, universal design principles, visual design theory, and adult learning techniques. Excel at analyzing training gaps, understanding learner personalities and needs, and employing targeted instructional approaches to drive comprehension and retention.

Core Skills:

•Patient & Adaptable Communication
•Technical Troubleshooting & Triaging
•Instructional Materials Creation
•LMS Management
•Process Optimization
•Stakeholder Coordination
•Strategic Planning & Implementation

🛂 Nationality	🇺🇸 United States
🏡 Residency	🇺🇸 United States
📍 Location	🇺🇸 United States
Remote OK	rok.co/@cuppy206
🔗 Website	cuppy206.com/
GitHub	cuppy206
X	cuppy206
LinkedIn	https://www.linkedin.com/in/cuppy206/
Skilled in	85 wpm edge defender sharepoint onedrive teams outlook powerpoint excel word visio publisher onenote zoom microsoft teams cisco web ex skype for business explain everything yammer sharepoint onedrive google docs google sheets google drive google slides google calendar adobe photoshop adobe spark vsco photo collage picsart krita coreldraw gimp paint paint 3d irfanview microsoft photos windows live movie maker imovie ashampoo snap 10 ruby js visual basic git gitbash command line wordpress joomla front page cpanel visual studio code atom code editor sublime text brackets basic html css ssl certificates scanning printing copying multi phone line systems faxing filing note taking transcribing writing editing general correspondence databases epic usu rumba as 400 sap erp oracle expenseuva chrome river ubi workday esharp uva marketplace reconuva facilities management inventory accounting conflict resolution security policies confidentiality customer service active listening confidentiality hippa mychart telephone encounters scheduling
Fluent in	english
Preferred timezone	-5,-6,-7,-8
Preferred annual pay (min)	$70,000/year
Preferred hourly pay (min)	$30/hour
Last seen	1 year ago
Signed up	1 year ago
Badges	👩‍💻 Remote worker 🎖 Early adopter