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@bruce_byarugaba

Remote worker with 9+ years of experience - Last seen ago

Data-Driven Problem Solver Seeking Customer Support, Product Management and Data Jobs

I'm a highly motivated professional with a diverse background in data management, customer support, and product management. Throughout my career, I've leveraged data analysis, problem-solving, and communication skills to achieve success in various roles. I'm particularly passionate about using data and user research to drive product improvements and enhance customer experiences.

Key Skills:

Data Management (Entry, Analysis, Quality Control)
Customer Support (Problem-Solving, Troubleshooting)
Product Management (User Research, Product Roadmaps, User Experience (UX) Design)
Communication & Collaboration
Technical Skills (MS Office Suite, CRM Systems)

Previous Experience:

Managed data quality and analyzed campaign data to identify trends related to mosquito net distribution at the Ugandan Ministry of Health.
Analyzed workforce data to optimize staffing levels
Developed product roadmaps for products.
Provided exceptional customer support via various channels.


Skilled in product management user research product roadmaps ux product launch agile scrum msoffice excel communication collaboration critical thinking data entry data analysis data quality data management data visualization customer support problem solving troubleshooting communication crm helpdesk 
Fluent in english
Preferred timezone +2,+3,+4,+5,+6
Preferred annual pay (min) $30,000/year
Preferred hourly pay (min) $15/hour
Last seen 1 year ago
Signed up 1 year ago
Badges ๐Ÿ‘จโ€๐Ÿ’ป Remote worker

๐ŸŽ– Early adopter

Employment

2022 - 2024: Product Manager @ SafeBoda

2018 - 2020: Senior Customer Support Associate @ SafeBoda

2017 - 2018: Data Supervisor @ Malaria Consortium

Education

2013 - 2015: Bachelors of Information Technology @ International University of East Africa

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