Data-Driven Problem Solver Seeking Customer Support, Product Management and Data Jobs
I'm a highly motivated professional with a diverse background in data management, customer support, and product management. Throughout my career, I've leveraged data analysis, problem-solving, and communication skills to achieve success in various roles. I'm particularly passionate about using data and user research to drive product improvements and enhance customer experiences.
Key Skills:
Data Management (Entry, Analysis, Quality Control)
Customer Support (Problem-Solving, Troubleshooting)
Product Management (User Research, Product Roadmaps, User Experience (UX) Design)
Communication & Collaboration
Technical Skills (MS Office Suite, CRM Systems)
Previous Experience:
Managed data quality and analyzed campaign data to identify trends related to mosquito net distribution at the Ugandan Ministry of Health.
Analyzed workforce data to optimize staffing levels
Developed product roadmaps for products.
Provided exceptional customer support via various channels.
๐ Nationality | ๐บ๐ฌ Uganda |
๐ก Residency | ๐บ๐ฌ Uganda |
๐ Location | ๐บ๐ฌ Uganda |
![]() |
rok.co/@bruce_byarugaba |
|
brucebyarugaba |
Skilled in | product management user research product roadmaps ux product launch agile scrum msoffice excel communication collaboration critical thinking data entry data analysis data quality data management data visualization customer support problem solving troubleshooting communication crm helpdesk |
Fluent in | english |
Preferred timezone | +2,+3,+4,+5,+6 |
Preferred annual pay (min) | $30,000/year |
Preferred hourly pay (min) | $15/hour |
Last seen | 1 year ago |
Signed up | 1 year ago |
Badges |
๐จโ๐ป Remote worker ๐ Early adopter |
2022 - 2024: Product Manager @ SafeBoda
2018 - 2020: Senior Customer Support Associate @ SafeBoda
2017 - 2018: Data Supervisor @ Malaria Consortium
2013 - 2015: Bachelors of Information Technology @ International University of East Africa