Product and Customer Success Analyst with over 4 years of experience in Enterprise SaaS, skilled in managing high-value client portfolios and developing strategic initiatives to enhance customer satisfaction, retention, and growth. A data-driven approach and strong communication skills have proven effective in overseeing key accounts, reducing churn, and driving revenue. Looking to leverage expertise in a dynamic environment to make a meaningful impact on customer success and business growth.
๐ Nationality | ๐ฎ๐ณ India |
๐ก Residency | ๐ฎ๐ณ India |
๐ Location | ๐ฎ๐ณ India |
Remote OK | rok.co/@ben893 |
http://linkedin.com/in/ben-sushmita-92bb6a216 | |
Skilled in | microsoft office word excel and power point data analysis jira power bi tableaue notion b2b saas slack sql customer success project management account management crm training customer onboarding retention strategies stakeholder management cross functional collaboration mentoring conflict resolution |
Fluent in | englishgerman learning |
Preferred annual pay (min) | $40,000/year |
Preferred hourly pay (min) | $20/hour |
Last seen | 2 months ago |
Signed up | 2 months ago |
Badges |
๐ฉโ๐ป Remote worker ๐ Early adopter |
2023 - 2024: Product and Customer Success Analyst @ Writesonic
2019 - 2023: Product Support and Success Specialist @ Dell
2017 - 2019: Senior Associate, Technical Support @ Unisys
2017 - 2017: Associate, Technical Support @ Tech Mahindra
2011 - 2015: Bachelor of Technology in Computer Science and Engineering @ JNTUK