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ben893

Remote worker with 8+ years of experience - Last seen ago

Product and Customer Success Analyst with over 4 years of experience in Enterprise SaaS, skilled in managing high-value client portfolios and developing strategic initiatives to enhance customer satisfaction, retention, and growth. A data-driven approach and strong communication skills have proven effective in overseeing key accounts, reducing churn, and driving revenue. Looking to leverage expertise in a dynamic environment to make a meaningful impact on customer success and business growth.


Skilled in microsoft office word excel and power point data analysis jira power bi tableaue notion b2b saas slack sql customer success project management account management crm training customer onboarding retention strategies stakeholder management cross functional collaboration mentoring conflict resolution 
Fluent in englishgerman learning
Preferred annual pay (min) $40,000/year
Preferred hourly pay (min) $20/hour
Last seen 2 months ago
Signed up 2 months ago
Badges ๐Ÿ‘ฉโ€๐Ÿ’ป Remote worker

๐ŸŽ– Early adopter

Employment

2023 - 2024: Product and Customer Success Analyst @ Writesonic

2019 - 2023: Product Support and Success Specialist @ Dell

2017 - 2019: Senior Associate, Technical Support @ Unisys

2017 - 2017: Associate, Technical Support @ Tech Mahindra

Education

2011 - 2015: Bachelor of Technology in Computer Science and Engineering @ JNTUK

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