Remote worker with 7+ years of experience - Last seen 8 days ago

Seasoned Customer Support Leader with 5+ years of experience managing teams, optimizing workflows, and ensuring compliance in high-volume environments. Proven track record in coaching agents, reducing errors by 30%, and improving SLAs across telecom, banking, and e-commerce sectors. Adept at risk management, cross-functional collaboration, and scaling trust & safety processes. Passionate about leveraging operational excellence to drive seamless customer experience.

🛂 Nationality	🇮🇳 India
🏡 Residency	🇮🇳 India
📍 Location	🇮🇳 India
Remote OK	rok.co/@aqsasiddiqui982
LinkedIn	https://www.linkedin.com/in/aqsabanoab/
Skilled in	team coaching performance metrics tat qa erruby on rails rates 11 feedback sla management document review fraud prevention policy adherence quality assurance crm systems queue management cross functional interpersonal skills written communication problem solving multilingual support
Fluent in	englishhindiurdu
Last seen	8 days ago
Signed up	8 days ago
Badges	👩‍💻 Remote worker 🎖 Early adopter