Remote worker with 7+ years of experience - Last seen 8 months ago

Anupama S. | Technical/Product Support Analyst

I am a Technical/Product Support Analyst with 3.6 years of experience specializing in SQL, Unix and L1/L2 troubleshooting.
My background includes supporting applications in 24/7 environments and providing exceptional customer support.

I have hands-on experience with ticketing systems like Jira and BMC Remedy along with expertise in incident management debugging and root cause analysis.
Throughout my career. I have worked across domains such as telecom (EE, UK) and product support (Hiver) where I handled incident management
SQL database operations and application support.

I am skilled in problem-solving application monitoring and ensuring smooth resolution of technical issues.
My focus is on leveraging my technical skills and customer-focused mindset to drive excellence in product support and incident resolution.
I am always eager to learn new technologies and contribute to a collaborative and fast-paced work environment.

🛂 Nationality	🇮🇳 India
🏡 Residency	🇮🇳 India
📍 Location	🇮🇳 India
Remote OK	rok.co/@anupama_todki
LinkedIn	https://www.linkedin.com/in/anupama-todki/
Skilled in	sql unix l1 support l2 support incident management product support saas support application support python oracle sql itil bmc remedy jira api debugging troubleshooting customer support technical documentation ticketing systems change management database management etl windows linux performance tuning rca data uplifting telecom sql queries monitoring tools eagle eye problem solving escalation management analytical thinking technical support manual testing communication skills sla 24 7 support
Fluent in	english
Preferred timezone	0,+1,+2,+3 or +8,+9,+10
Preferred annual pay (min)	$15,000/year
Preferred hourly pay (min)	$25/hour
Last seen	8 months ago
Signed up	8 months ago
Badges	👩‍💻 Remote worker 🎨 Maker 🎖 Early adopter