With 8 years of experience in customer service, I have developed a strong ability to build relationships with customers, manage their needs, and provide tailored solutions to ensure satisfaction. Throughout my career, I have demonstrated a commitment to delivering high-quality service, while also taking ownership of complex situations and resolving issues efficiently.
In addition to my customer service experience, I have had the opportunity to serve as a Team Leader, where I managed a group of employees, provided training and support, and ensured that team goals were met consistently. My leadership style focuses on collaboration, motivation, and open communication, creating an environment where team members feel empowered and engaged. I take pride in fostering a positive work culture, encouraging growth and development, and ensuring that high performance is maintained.
I am eager to bring my expertise in customer service and team leadership to a dynamic organization that values customer satisfaction and teamwork.
๐ Nationality | ๐ฟ๐ฆ South Africa |
๐ก Residency | ๐ฟ๐ฆ South Africa |
๐ Location | ๐ฟ๐ฆ South Africa |
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rok.co/@annely |
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https://t.me/Annelyshivambu |
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https://www.linkedin.com/feed/?trk=homepage-basic_google-one-tap-submit |
Skilled in | sql microsoft office office 365 excell bookeeping payrol administration net frame work back end front end b2b marketing |
Fluent in | englishxitsongazuluisipedivendatswana |
Preferred timezone | 0+2+7 |
Preferred annual pay (min) | $40,000/year |
Preferred hourly pay (min) | $25/hour |
Last seen | 1 month ago |
Signed up | 2 years ago |
Badges |
๐ฉโ๐ป Remote worker ๐ Early adopter |
2022 - Now: Senior Support Analyst @ Kerridge Commercial Systems
2017 - 2021: Technical Support Consultant @ Sage
2007 - 2007: Matric Certificate @ Hluvuka High School
- 2017: Bookkeeping Certificate @ SageU
- 2021: Sage Intact Implementation @ Sage Intact (SAGEU)
- 2021: Pastel Payroll @ SageU
- 2021: Sage300 @ SageU
- 2022: SQL @ Udemy