I am a self-motivated and highly experienced Team Lead with over 8 years of experience working in multi-lingual office environments with a background in customer specialization including customer service, account management, and online security, working with different channels for customer contacts using CRM and ticketing systems including phone, email and Live chat - communicating with internal teams and externally to customers. I have been a part of award-winning customer service teams where we continuously evolved and advanced our serviceโs and working practices. I am service-minded, customer orientated and take ownership of my tasks. I am a problem-solver that leverages my communicative and technical skills. I thrive when part of a team working towards common goals while resolving individual tasks and responsibilities professionally. I am professional and flexible in my approach to my work and colleagues in all areas with an ability to build strong relationships through articulate communication. I am an active team player and take an open approach to knowledge sharing and problem solving and have leadership experience with an ability to motivate and inspire others.
๐ Nationality | ๐ธ๐ช Sweden |
๐ก Residency | ๐ธ๐ช Sweden |
๐ Location | ๐ธ๐ช Sweden |
Remote OK | rok.co/@andrewmcneive |
Skilled in | customer specialist supervisor project management |
Fluent in | english |
Preferred timezone | EU |
Last seen | 1 year ago |
Signed up | 2 years ago |
Badges |
๐จโ๐ป Remote worker ๐ Early adopter |
2020 - 2022: Remote โ Senior Online Live Chat Customer Service Agent @ Harvey Norman
2016 - 2018: Online Security & Verification Analyst (Online gaming industry) @ Tipico Ltd
2005 - 2012: Customer Specialist @ Paradise Poker/ SportingBet Plc