Experienced Operations and Customer Success professional with 6+ years in client-facing, administrative, and project coordination roles across global outsourcing and tech environments. Skilled in streamlining processes, managing cross-functional teams, and supporting recruitment cycles from candidate review to final hiring decisions. Strong background in remote team leadership, onboarding, and training design.
Fluent in Portuguese, English, Ukrainian and Russian, business proficiency in Mandarin and Korean, with hands-on expertise in tools such as Salesforce, ClickUp, JIRA, Greenhouse, and Power BI. Quick to master new platforms and adaptable to evolving workflows, including CRM and ATS systems.
Currently seeking remote, flexible roles in operations coordination, recruitment support, or localization project management. Open to part-time, freelance, or contract opportunities—ideally in environments that value independent, async work styles.
🛂 Nationality | 🇵🇹 Portugal |
🏡 Residency | 🇵🇹 Portugal |
📍 Location | 🇵🇭 Philippines |
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rok.co/@anastasiyag |
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https://linkedin.com/in/anastasiya-gorlova |
Skilled in | budgeting sla service improvement business analysis project planning financial management b2b translation research crm marketing strategy compliance management team management teaching data analysis negotiation problem solving analytical skills salesforce jira clickup microsoft power bi tableau microsoft office |
Fluent in | englishportugueseukrainianrussianmandarin |
Preferred annual pay (min) | $33,000/year |
Preferred hourly pay (min) | $18/hour |
Last seen | 20 days ago |
Signed up | 2 months ago |
Badges |
👩💻 Remote worker 🎨 Maker 🎖 Early adopter |
2024 - 2025: Customer Success Manager @ Pharmbills
2023 - 2024: Customer Success Manager @ Teleperformance
2022 - Now: Independent Translator @ Editorial Presença
2022 - 2023: First Line Manager @ Teleperformance
2021 - 2022: Advertisement Assistant @ Teleperformance
2020 - 2021: Customer Service Specialist @ Teleperformance
2019 - 2022: Public Relations Specialist @ 上海恒磐实业有限公司
2021 - 2022: Research assistant at OPEN - Observatório da Política Externa Nacional
2018 - 2018: English Teacher at 碧桂园教育集团
2018 - 2018: Mandarin-Portuguese translator at Orange Localization Professionals
2018 - 2018: Portuguese Teacher at Embassy of Japan in Portugal
2017 - 2017: English Teacher at 天津外国语大学
2016 - 2016: Portuguese Teacher at PERI
2018 - 2022: Master's in International Relations and Affairs @ 南开大学
2018 - 2018: Exchange Program, Regional Studies @ 한국외국어대학교
2016 - 2017: Advanced Course in Mandarin, Chinese Language and Literature @ 天津外国语大学
2014 - 2018: Bachelor's in Asian Studies @ Universidade de Lisboa