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alpha3456

Remote worker with 3+ years of experience - Last seen ago

I am an experienced IT support professional currently working as an Associate Technology Operations โ€“ IT Support at Maersk โ€“ AP Moller, Pune. I specialize in troubleshooting, remote support, and service desk operations, with a strong focus on incident management using the ServiceNow ticketing tool. Prior to Maersk, I worked as a Technical Support Specialist at Wipro, where I resolved technical issues and contributed to enhancing customer satisfaction. I hold an AWS Certified Cloud Practitioner certification and a Master of Technology in Construction Management, along with a Bachelor of Technology in Civil Engineering.


Skilled in remote support problem solving technical support servicenow communication skills teamwork customer satisfaction time management adaptability 
Fluent in english
Preferred timezone India Standard Time (IST) Pune, MH ยท UTC+5:30
Preferred annual pay (min) $60,000/year
Preferred hourly pay (min) $18/hour
Last seen 20 days ago
Signed up 2 months ago
Badges ๐Ÿ‘จโ€๐Ÿ’ป Remote worker

๐ŸŽ– Early adopter

Employment

2024 - present: Associate technology operations @ Maersk- AP Moller

2022 - 2024: Technical support specialist @ Wipro

Education

2018 - 2020: M.tech in construction management @ APJ abdul kalam technical university

2014 - 2018: B.tech in civil engineering @ APJ abdul kalam technical university

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