Remote worker with 19+ years of experience - Last seen 2 months ago

Experienced Customer Service & Operations Specialist | Bilingual (English/Urdu) | Remote-Ready

I’m a results-driven Customer Experience & Operations professional with 18+ years of leadership across real estate, telecom, banking, and IT sectors. I specialize in resolving client issues, optimizing support systems, and leading high-performing service teams.

Fluent in English and Urdu, I’ve managed contact centers, handled global client escalations, led CRM operations, and executed recovery strategies for portfolios exceeding PKR 37 billion. My remote experience spans global B2B/B2C customer support, digital transformation, and stakeholder management.

I’m now looking to bring my customer-first mindset and strategic support skills to companies seeking a reliable, detail-oriented remote team member. Whether it’s handling support tickets, improving service KPIs, or managing backend operations—I deliver results with professionalism and empathy.

🔹 CRM Systems | Escalation Management | SLA Compliance
🔹 Client Onboarding | Support Documentation | Retention Strategy
🔹 Real Estate, SaaS, Banking & IT Support Background
🔹 Remote & Hybrid Teams | Cross-Time Zone Collaboration

🛂 Nationality	🇵🇰 Pakistan
🏡 Residency	🇵🇰 Pakistan
📍 Location	🇵🇰 Pakistan
Remote OK	rok.co/@ajlalhayder
LinkedIn	https://www.linkedin.com/in/ajlal-haider
Instagram	ajlalhaydar
Skilled in	customer support customer service operations management crm client success project management remote support escalation handling contact center helpdesk zendesk freshdesk intercom jira slack microsoft teams office365 excel reporting data analysis team leadership virtual assistant administrative support business operations account management sales support b2b b2c digital transformation remote onboarding communication english urdu support documentation process improvement service delivery technical support cloud support saas it support onboarding specialist knowledge base ticketing systems service desk remote troubleshooting
Fluent in	english fluenturdu nativepushto native
Preferred timezone	-5,-4,-3,-2,-1,0,+1,+2,+3,+4,+5,+6,+7,+8
Preferred annual pay (min)	$40,000/year
Preferred hourly pay (min)	$15/hour
Last seen	2 months ago
Signed up	2 months ago
Badges	👨‍💻 Remote worker 🎖 Early adopter