Remote worker with 1+ years of experience - Last seen 3 days ago

Name: Jie Yu , Wu
Location: Taichung, Taiwan
Email: [email protected]
Availability: Open to full-time remote or freelance work

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About Me

I’m a dedicated and detail-oriented support and admin professional with 7+ years of experience in customer service and back-office operations. I’ve worked with both clients and internal teams to streamline communication and workflow. I also previously ran a private game server, supporting both players and handling basic backend work — which shows my ability to self-learn and troubleshoot.

Currently, I’m seeking a flexible remote role where I can contribute my experience while continuing to learn and grow. I’m organized, reliable, and great at solving problems calmly and efficiently.

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Skills
• Customer Service (Chat, Email, Frontline)
• Administrative Support
• Remote Tools: Google Workspace, Trello, Slack
• Basic Technical Support (Game server experience)
• Languages: Mandarin (native), English (basic reading/writing)
• Beauty Certificate (C-level, Taiwan)
• Currently preparing for Employment Services Certification (Taiwan)

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Work Experience

Customer Support Specialist
Taichung, Taiwan | 2018 – Present
• Responded to customer inquiries via email and chat
• Managed daily admin tasks and interdepartmental communication
• Improved customer response flow and internal form processes

Administrative Assistant
Taichung, Taiwan | 2014 – 2018
• Supported company logistics, document organization, and team scheduling
• Maintained employee records and supported internal events
• Assisted in simple system/data management tasks

Game Server Admin (Freelance / Self-Managed)
Remote | 2016 – 2017
• Operated a private online game server
• Provided support to players and resolved tech-related issues
• Managed community rules, feedback, and minor backend configurations

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Education / Certification
• Beauty Technician License (C-level, Taiwan)
• Preparing for Employment Services Specialist Certification (Taiwan)

🛂 Nationality	🇹🇼 Taiwan
🏡 Residency	🇹🇼 Taiwan
📍 Location	🇹🇼 Taiwan
Remote OK	rok.co/@aisponge0411
Telegram	@gogo_2358
Skilled in	customer support admin remote tools google workspace email support data entry office365 excel slack notion virtual assistant zendesk helpdesk community management basic backend taiwan mandarin communication
Fluent in	mandarin chinesetaiwanese hokkienenglish basic
Preferred timezone	+8
Preferred annual pay (min)	$17,000/year
Preferred hourly pay (min)	$12/hour
Last seen	3 days ago
Signed up	4 days ago
Badges	👩‍💻 Remote worker 🎖 Early adopter