Remote worker with 10+ years of experience - Last seen 29 days ago

Enterprise Customer Success and Project Manager with 12+ years in SaaS, combining strategic account
leadership with technical program execution. Proven track record of driving product adoption (+95%),
boosting retention (+32%), and cutting churn (-18%) through data-driven frameworks. Skilled in leading
end-to-end initiatives from onboarding to complex deployments while improving adoption rates (+22%).
Expert in stakeholder alignment via QBRs, health monitoring, and KPI optimization (NPS +15). Aligns
business objectives with product strategy through workflow automation and risk management.

🛂 Nationality	🇪🇬 Egypt
🏡 Residency	🇦🇪 United Arab Emirates
📍 Location	🇦🇪 United Arab Emirates
Remote OK	rok.co/@aismael
LinkedIn	https://www.linkedin.com/in/ismaelahmed/
Skilled in	saas wordpress cms github jira agile sdlc a b testing data analysis sql python basic openai google analytics smartkarrot gainsight hubspot salesforce zendesk customer success account management technical account manager customer retention churn reduction onboarding qbrs customer health scoring client advocacy stakeholder management consulting process improvement workflow automation b2b enterprise clients revenue growth upsell cross sell contract renewals kpi optimization nps customer journey mapping project management scrum kanban team leadership cross functional problem solving data driven presentation skills negotiation conflict resolution
Fluent in	englisharabic
Preferred timezone	+3,+4, +5
Preferred annual pay (min)	$80,000/year
Last seen	29 days ago
Signed up	29 days ago
Badges	👨‍💻 Remote worker 🎖 Early adopter