Remote worker with 12+ years of experience - Last seen 21 days ago

Highly motivated and organized professional with over 2 years of experience in customer support and administrative tasks. Skilled in providing exceptional customer service via phone, email, and chat, resolving inquiries efficiently, and maintaining accurate records. Proven ability to manage multiple tasks simultaneously and prioritize effectively in a fast-paced remote environment.

Customer Service Expertise:
Responded to a high volume of customer inquiries regarding banking products and services (Access Bank)
Achieved a 90% First Contact Resolution (FCR) rate consistently
Utilized CRM systems to update customer information and track interactions
Administrative Proficiency:
Scheduled appointments, managed calendars, and organized travel arrangements (Topmac Engineering)
Maintained office supplies inventory and ensured smooth workflow (Topmac Engineering)
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) for document creation and record keeping

🛂 Nationality	🇳🇬 Nigeria
🏡 Residency	🇳🇬 Nigeria
📍 Location	🇳🇬 Nigeria
Remote OK	rok.co/@aimeey
X	o__aimee
LinkedIn	https://www.linkedin.com/in/okpala-amarachi
Instagram	c_ollya
Skilled in	problem solving communication technical knowledge customer service organization communication attention to detail software proficiency
Fluent in	englishigbo
Preferred timezone	+1,-4, +2
Preferred annual pay (min)	$20,000/year
Preferred hourly pay (min)	$77/hour
Last seen	21 days ago
Signed up	21 days ago
Badges	👩‍💻 Remote worker 🎖 Early adopter