Remote Software Engineer Site Reliability Engineer

Thumbtack helps millions of people confidently care for their homes.\n\nThumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.\nAbout the Site Reliability Engineering Team\n\nThumbtack's Site Reliability Engineering team focuses on creating and maintaining a reliable, secure, and scalable platform vital for a seamless user experience. As a key contributor, you will design and support resilient systems, prioritizing high performance, availability, and throughput, with a focus on minimizing service disruptions, downtime, and latency. SRE impacts Thumbtack’s ecosystem across the entire stack, from linux systems to applications that drive the customer experience. Our work is high leverage impacting how Engineering, Applied Science, and many other teams deliver, run, and observe systems. \nThe Challenge\n\nThe Site Reliability team is responsible for a broad set of technologies and systems with expectations to collaborate across the business. We are expected to develop and enhance existing capabilities while ensuring scalability, reliability and resiliency of infrastructure and software. You’ll work with engineering teams ranging from product development, developer experience, and backend infrastructure to collaboratively build Thumbtack’s ecosystem of platform services that have the right impact at the right time. Thumbtack values its cross functional collaborative culture, and you’d be positioned to contribute to the future direction and success of the engineering platform that serves as the engine of our applications.\nWhat you'll do\n\n\n* Design, create, and maintain software and systems to improve the availability, scalability, and efficiency of Thumbtack's services\n\n* Set the architectural direction of infrastructure and platform services while supporting the engineering organization\n\n* Design and implement tools and processes used for deployment, change, service, and infrastructure management\n\n* Troubleshoot and debug critical systems throughout the SDLC\n\n* Contribute to the evolution and performance of capabilities we provide to engineering as a platform organization\n\n* Capacity planning and demand forecasting, anticipating performance bottlenecks\n\n* Participate in rotating on-call duties\n\n\n\nIn order to be successful, you must bring\n\n\n* Extensive fluency in AWS and Linux\n\n* Ability to effectively read, write, and debug code in programming languages\n \n\n#Salary and compensation\n $100,000 — $150,000/year\n \n\n#Location\nRemote, Ontario

\nAbout the Data Science Team\n\nThe Data Science team empowers Thumbtack to use data to guide business decisions. We collaborate with partners across the company to solve the most analytically challenging problems -- everything from informing how we set prices across almost a thousand local services categories, to evaluating the impact of a new business model on company performance, to identifying early predictors of high-quality customers. We are a tight-knit, intellectually curious team that is committed to improving Thumbtack and improving each other.\n\nAbout the Role\n\nData Scientists at Thumbtack are empowered early on to leverage their critical thinking, interpersonal, and technical skills to make a positive impact on the company. Data Scientist embed with product teams to support new product feature launches, study the economics of our massive and dynamic marketplace, and help inform strategy. As a Data Scientist, you’ll be the person responsible for all the analytical needs of an entire team of engineers, designers, and product/marketing managers -- helping empower the team and Thumbtack more broadly to build the best product, as quickly as possible.\n Responsibilities\n\n\n* Propose and conduct quantitative research into key user behaviors, product flows, and business trends; based on analysis and in collaboration with cross-functional partners, identify potential new opportunities and next steps for the product team\n\n* Design and analyze experiments and other tests for causal inference, in collaboration with engineers, applied scientist, and economists\n\n* Partner with product managers, engineers, etc. to help scope new features, e.g., scenario modeling for possible impact on key metrics, make recommendations on business logic of new features, etc.\n\n* Define and monitor key metrics; investigate changes in metrics and propose next steps\n\n* Develop topic area expertise, e.g., develop a deep understanding of how Thumbtack search works and interacts with other systems\n\n* Contribute to our team and company data culture through accessible data table design and maintenance\n\n* Collaborate with, mentor, and help recruit team members\n\n\n\nWhat you’ll need\n\nIf you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.\n\n\n* 4+ years of experience in data science, analytics or economics\n\n* Experience managing stakeholders with competing priorities in areas such as Product Management, Design, Engineering and Marketing\n\n* Experience scoping, analyzing, and communicating results of experiments\n\n* Expert in SQL \n\n* Strong communication skills and ability to build strong relationships cross-functionally and with leadership\n\n* Bachelor’s, Master’s, or Doctoral degree in a technical area such as: Statistics, Engineering, Analytics, Math, Computer Science, Operations Research, Economics\n\n\n\n\nBonus points if you have\n\n\n* A well-balanced combination of big-picture thinking, ability to thrive in ambiguity, exceptional problem solving skills and patience to teach others and uphold a high bar\n\n* Experience working on a 2-sided marketplace \n\n* Proficient in one of Python or R\n\n\n\n\nThumbtack is a virtual-first company, meaning you can live and work from any one of our approved locations across the United States, Canada or the Philippines.* Learn more about our virtual-first working model here.\n\nFor candidates living in San Francisco / Bay Area, New York City, or Seattle metros, the expected salary range for the role is currently $121,500 - $149,000. Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.\nFor candidates living in all other US locations, the expected salary range for this role is currently $103,300 - $126,000. Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.\n\n#LI-Remote \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design and Python jobs that are similar:\n\n $77,500 — $112,500/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nSan Francisco, California, United States

\nWe’re the technology leader building the modern home management platform. Today, millions of people use Thumbtack to effortlessly manage their homes. We help them confidently know what to do, when to do it and who to hire. \n\nOur goal is simple: to be the only platform homeowners need to fix, maintain and improve their homes. As a long-term partner for homeowners, our promise is to turn what was once confusing and intimidating into something straightforward — and a lot less stressful.\n\nAt Thumbtack, we're not just creating a new era of homeownership. We’re supporting local economies and building stronger communities. Each day, we connect local professionals across America with busy homeowners so they can grow their businesses. \n\nThumbtack is for everyone. Our customers and pros come from all walks of life and every county in the country. We want our team to reflect that. If you come from an underrepresented background in tech, we strongly encourage you to apply. \n\nOur North Star is bright and our ambitions are big. We’ve been at this for over a decade, but the way we see it: we’re just getting started.\nThumbtack by the Numbers\n\n\nAvailable in all 3,143 U.S. counties.\n\nNearly 4.5 million customers in the last 12 months\n\nHundreds of thousands of local professionals on our platform\n\n65 million projects started on Thumbtack\n\nOver 7 million 5-star reviews left for stellar pros\n\n\n\nAbout the Recruiting Team\n\nWe’re a team of recruiters, recruiting coordinators, sourcers, and operations specialists who partner with every function of the business to drive the recruiting process at Thumbtack. Our mission is to engage, excite, and hire people who will achieve their career potential and contribute to the company’s success. We do this by identifying the right individuals for the right roles, assessing them rigorously and without bias, and inspiring them to become advocates of our business and values.\nAbout the Role\n\nWe're looking for a thoughtful and organized recruiting coordinator to provide scheduling and administrative support throughout the hiring process. This person will serve as an integral partner in building candidate relationships; providing an excellent candidate experience from application to hire, and managing relationships with hiring managers and teams across the business.\nResponsibilities\n\n\nManage candidate interviews and coordination of onsite/zoom interviews, including: scheduling, securing and assigning VC links, and creating Slack channels day-of, for the interview team to stay on track. Scheduling will be a top priority for this role.\n\nBe a Thumbtack ambassador, providing candidates with an extremely positive and memorable interview experience\n\nProactively identify opportunities to improve existing processes and/or implement new ones\n\nWork with recruiters and hiring managers to manage the candidate pipeline, ensure data integrity in our Applicant Tracking System (ATS) and maintain all job postings\n\nSupport hiring managers in the creation of interview plans, scheduling and running kickoff meetings, and debriefs. Be a true owner in the full cycle recruiting process!\n\n\n\nMust-Have Qualifications \n\nIf you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.\n\n\n1+ year of experience in a Recruiting Coordinator or Administrative/Executive Assistant capacity\n\nEffective time management and organizational skills\n\nExcellent verbal/written communication with the ability to interact effectively with team members, hiring managers, and candidates with professionalism, tact, and diplomacy\n\nStrong sense of ownership\n\nAbility to understand and adapt to rapidly changing priorities\n\nIntegrity in handling confidential and sensitive information\n\n\n\nNice-to-Have Qualifications\n\n\nPrevious experience using an applicant tracking system and/or scheduling software (we use Greenhouse and GoodTime)\n\nProficient in Google Workspace (Mail, Calendar, Docs, etc.)\n\n\n\nMore About Us\n\nThumbtack is a technology leader building the modern home management platform. Through the Thumbtack app, homeowners can effortlessly manage their homes — confidently knowing what to do, when to do it, and who to hire. Bringing the $500 billion home services industry online, Thumbtack empowers millions of homeowners to fix, maintain, and improve their most valuable asset. \n\nFounded in 2008, Thumbtack is backed by over $500 million in funding from folks that include Sequoia Capital, CapitalG, Tiger Global Management, Javelin Investment Partners, Baillie Gifford. \n\n\nSee what it’s like to work here  \n\nMeet the pros who inspire us\n\nFollow us on LinkedIn  \n\nDiscover our virtual first plan\n\n\n\n\nThumbtack is a virtual-first company, meaning you can live and work from any one of our approved locations across the United States, Ontario or the Philippines. When it is safe to gather, we will begin to host in-person events on a regular basis. Remote employees will be expected to travel occasionally for these events to a Thumbtack library or offsite team-building location. In cities with 5+ employees, we are establishing local communities, where employees can gather for local events. Additionally, employees in the San Francisco, Salt Lake City, Toronto and Manila areas will have opt-in access to communal workspace at one of our Thumbtack libraries. We always prioritize the health and safety of our employees. Currently, participation in these events and Thumbtack library use are optional. Both require employees to be fully vaccinated.\n\n#LI-Remote\n\nThumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.\n\nIf you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available at https://www.thumbtack.com/privacy/. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Recruiter, Non Tech and Travel jobs that are similar:\n\n $70,000 — $100,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nToronto, Ontario, Canada