Remote worker with 6+ years of experience - Last seen 2 months ago

A highly skilled Customer Support Specialist with a proven track record in delivering exceptional customer experiences and leading high-performing teams. With years of experience as a Customer Service Team Lead, I have honed expertise in managing support operations, mentoring team members, and streamlining processes to improve efficiency.

My background includes working in industries like e-commerce and BNPL services, where I successfully handled complex customer interactions, implemented fraud prevention strategies, and optimized workflows to exceed service-level expectations.

Proficient in tools such as Gorgias, Zendesk, and CRMs, I excel in both voice and non-voice support, ensuring customer satisfaction while meeting key performance metrics. My ability to adapt to various industries and time zones—like EST and MST—makes me a versatile team member.

Currently seeking opportunities to bring my dedication, problem-solving skills, and customer-centric approach to a dynamic organization that values growth and innovation.

🛂 Nationality	🇰🇪 Kenya
🏡 Residency	🇰🇪 Kenya
📍 Location	🇰🇪 Kenya
Remote OK	rok.co/@zinalozvgmailcom
LinkedIn	https://www.linkedin.com/in/victor-tsinalo-392b33222
Skilled in	customer support team management e commerce bnpl crm gorgias zendesk ticketing systems live chat support email support non voice support fraud prevention workflow optimization client relations process improvement conflict resolution excel google workspace communication skills problem solving time management remote work est hours mst hours leadership mentoring kpi management customer experience technical support product knowledge order management
Fluent in	englishswahili
Preferred timezone	EAT,EST, MST
Preferred annual pay (min)	$6,000/year
Preferred hourly pay (min)	$5/hour
Last seen	2 months ago
Signed up	2 months ago
Badges	👨‍💻 Remote worker 🎖 Early adopter