Remote worker - Last seen 3 months ago

Experienced ICT and technical support professional with 15+ years leading digital systems, cloud infrastructure, and user support across Africa. I specialize in Microsoft 365, Azure, IT operations, technical troubleshooting, and customer-focused service delivery. I’ve managed enterprise-level systems for international NGOs and startups, supported remote teams across multiple time zones, and led cross-functional projects in both academic and development sectors.

Skilled in Office 365, Active Directory, helpdesk (Level 1–2+), Power BI, SQL, network administration, and remote support platforms (Freshdesk, Canvas, Moodle). Strong track record in digital transformation, team training, and SLA management. Bilingual in English and French. Passionate about simplifying complexity, empowering users, and creating impact through technology.

I’m now looking to join a remote-first company where I can solve complex problems, contribute to a high-performing team, and help scale global tech solutions.

Let’s connect — I’m open to roles in technical support, IT systems, customer success, DevOps, academic tech, and digital operations.

🛂 Nationality	🇷🇼 Rwanda
Remote OK	rok.co/@theogenekarekezi
LinkedIn	https://www.linkedin.com/in/theogenekarekezi/
Skilled in	m365 office365 azure microsoft windows it support technical support helpdesk customer support cloud infrastructure cloud computing system admin sysadmin active directory network support cybersecurity endpoint security virtualization devops jira service desk remote support powerbi data analysis dashboarding sql dhis2 commcare odoo tableau remote work digital transformation remote it it consulting project management agile scrum ict4d academic operations canvas moodle freshdesk software troubleshooting user training onboarding it security operations manager tech lead support engineering africa international ngo bilingual english french remote first nonprofit tech
Fluent in	englishfrenchswahili
Preferred timezone	UTC
Preferred hourly pay (min)	$30/hour
Last seen	3 months ago
Signed up	3 months ago
Badges	👨‍💻 Remote worker 🎖 Early adopter