Partnered with internal teams, including HR, Finance, Legal, Sales, Product, Marketing and Engineering, to deliver the
best customer experience to drive growth, increasing customer retention by 36%.
โ Used Zendesk support ticketing platform to deliver top-notch email and live chat support to customers, consistently
exceeding performance metrics and ensuring a customer-centric service experience.
โ Maintained and developed self-service tools to enhance customer autonomy and streamline service.
โ Developed relationships with customer stakeholders and served as their partner in achieving their goal by 36%.
๐ก Residency | ๐ณ๐ฌ Nigeria |
๐ Location | ๐ณ๐ฌ Nigeria |
Remote OK | rok.co/@sharon_caesar |
Telegram | Sharie |
baesically_shar_ | |
Skilled in | zendesk salesforce intercom slack notion ms office jira service desk google suite |
Fluent in | englishigbofrench |
Preferred timezone | (GMT+1), (GMT-4) |
Preferred annual pay (min) | $100,000/year |
Preferred hourly pay (min) | $5/hour |
Last seen | 7 months ago |
Signed up | 7 months ago |
Badges |
๐ Early adopter |
2021 - Now: Business Development Officer @ Income Electrix Limited
2018 - 2020: Customer Service Operator/ Human Resource Officer @ First Generation Mortgage Bank
2014 - 2018: B.A @ Alex Ekwueme Federal Uiversity