Remote worker with 55+ years of experience - Last seen 8 months ago

Professional with over 7 years of experience in the finance area, in the Call Centers and Digital Agency area, graduated in Business Administration.

I was a Corporate Service Consultant at Itaú Unibanco PJ, the largest bank in Latin America, for over a year. In this role, I provided commercial and operational service to High Income clients, assisting them with various demands, such as checking accounts, file transmission, accounts payable and receivable, collections, cards, credits, renegotiation, operating system guidance, scams and fraud, sales and support to managers throughout Brazil.

I began my journey at Itaú as a Service and Solution Agent, serving individual clients in the Retail, Uniclass and Personnalité segments. During this time, I developed skills such as performance management, problem solving, reimbursement, SAC, pre-ombudsman, negotiation and sales.

I am currently at C6BANK and I love working at the Digital Agency and continuing to develop my work with customer service. I love being challenged and learning about new products. We currently have over 60 products at the Digital Agency to help our customers serve themselves. 😍💛🖤 An innovative and extremely educational Bank, especially when it comes to security.

My goal is to delight customers and solve their problems, always putting them as a priority in everything I do.

My main skills are my ability to communicate and negotiate, prospecting and persuasion skills. In addition to always working proactively, having great personal relationships and being able to work as part of a team.

I am very grateful for the opportunities I have received, because I love dealing with customer service.

🛂 Nationality	🇧🇷 Brazil
🏡 Residency	🇧🇷 Brazil
📍 Location	🇧🇷 Brazil
Remote OK	rok.co/@renata_veronesi
LinkedIn	https://www.linkedin.com/in/renata-veronesi/
Skilled in	credit analysis goal achievement call centers microsoft windows time management accounts payable accounts receivable net promoter score business planning sales operations customer service adaptability credit cards code of ethics payment solutions reporting and analysis communication process focus switchboard operation sales conflict resolution customer liaison action plans microsoft word retail banking risk analysis checking account business agility financial products analytical skills product sales cooperation operating systems customer service fraud prevention microsoft outlook reporting data problem solving analytical skills performance management banking credit card transactions administrative support customer focus global account retail sales customer support negotiation customer service training solutions delivery microsoft office teamwork information systems call center dev new business generation commercial banking products decision making service center sales effectiveness bank reconciliation credit card fraud customer service teamwork database financial analysis microsoft excel customer service telemarketing ombudsman retention
Fluent in	portuguese
Preferred timezone	+6,+7,+8,+9,+10,+11,+12,+13,+14,+15,+16,+17,+18,+19
Preferred annual pay (min)	$45,000/year
Preferred hourly pay (min)	$10/hour
Last seen	8 months ago
Signed up	8 months ago
Badges	👩‍💻 Remote worker 🎨 Maker 🎖 Early adopter