Remote worker with 2+ years of experience - Last seen 2 days ago

I’m a dedicated and solution-driven Second-Level IT Support Specialist with 3 years of experience resolving complex technical issues across hardware, software, and network environments. I've got good diagnostic skills, clear communication, and customer-first approach, I specialize in bridging the gap between technical systems and end-user needs.
I thrive in handling escalated support tickets, troubleshooting, and collaborating with cross-functional teams to ensure seamless IT operations.

🛂 Nationality	🇮🇹 Italy
🏡 Residency	🇮🇹 Italy
📍 Location	🇮🇹 Italy
Remote OK	rok.co/@quaolenny
LinkedIn	https://www.linkedin.com/in/lenny-quao-38b738226
Skilled in	it support second level support technical support windows macos linux active directory office 365 exchange azure ad remote desktop teamviewer anydesk rdp remote control vpn tcp ip dns dhcp network troubleshooting remote configuration powershell zendesk servicenow ticketing systems help desk user support software support sla
Fluent in	italianenglishspanish
Preferred annual pay (min)	$40,000/year
Preferred hourly pay (min)	$25/hour
Last seen	2 days ago
Signed up	4 days ago
Badges	👨‍💻 Remote worker 🎖 Early adopter