Remote worker with 19+ years of experience - Last seen 1 month ago

Brief summary:
I have 7 years of experience working in Contact Center environments – both as Agent and Team Manager, in full remote, onsite and hybrid positions, depending on the project specificities.
One of the things I love most is to manage projects and their people. Nothing is both more challenging and gratifying then leading people, helping them to grow as professionals, while in a united and positive working environment, where each one of them can feel valued and involved in the greater good.
Also, I have +10 years of accumulated experience in leadership, operations, consulting, analysis, and business development across various market sectors. I’ve crafted numerous proposals for both public and private sectors, responding to RFPs and tenders. My expertise spans diverse areas, such as Local and Central Public Administration, Waste Management Sector, Safety, Security and Defense and Information Systems.
My network includes access to senior profiles and notable figures in our society.
Furthermore, my MBA in Business Management has broadened my strategic business analysis perspective and human resource management skills.
I am currently Operations Manager and Trainer at Future Business Academy.
My extensive experience includes leading and coordinating multidisciplinary teams, consulting, project management, operational activities, product and service management, business plans, marketing plans, procurement, and RFPs. Additionally, I manage multichannel relationships with partners and commercial agents.
I am fluent in English (native language alongside Portuguese) and still fluent in Spanish.

Keywords:
Geoscience, GIS, Intelligent Transport Systems, eCommerce, Contact Center Management, Operations, Business Plans & Marketing Plans, Strategic consulting; Account management; Alliances & partnerships, Sales and Business Development strategies. Digital Marketing and Social Media Management. Responsible for international business development.

🛂 Nationality	🇵🇹 Portugal
🏡 Residency	🇵🇹 Portugal
📍 Location	🇵🇹 Portugal
Remote OK	rok.co/@mfaisca
🔗 Website	mfaisca.wixsite.com/cv-michael-faisca
Telegram	@michaelfaisca
LinkedIn	https://linkedin.com/in/michaelfaisca
Skilled in	customer support chat email office365 editing excel marketing sales sap salesforce zendesk genesys diablocom intercom notion airtable communication creativity planning people management adaptability communication vision decisiveness change management delegation influencing skills crm erp saas business intelligence process management asset management international business
Fluent in	englishspanishportuguese
Preferred timezone	-2, -1, 0,+1,+2,+3, +4
Preferred annual pay (min)	$35,000/year
Preferred hourly pay (min)	$12/hour
Last seen	1 month ago
Signed up	5 months ago
Badges	👨‍💻 Remote worker 🎖 Early adopter