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marisasgarcia

Remote worker with 6+ years of experience - Last seen ago

Experienced Customer Support Representative with more than 5 years of emphasis on fraud prevention and analysis in the payments sector, helping payment processing companies identify, learn about and mitigate fraud trends in order to improve their processes. I am looking for a transition to the role of Analyst, combining technical and managerial skills.


Skilled in customer support sme fraud analyst fraud prevention strategic planning organizational skills teamwork risk management public speaking problem solving detail oriented salesforce service cloud zendesk trello slack service now office365 excel powerpoint word wordpress confluence avaya citrix powerbi 
Fluent in portuguesespanishenglish
Preferred timezone +2,+3,+4,+5,+6
Preferred annual pay (min) $50,000/year
Preferred hourly pay (min) $24/hour
Last seen 3 months ago
Signed up 3 months ago
Badges ๐Ÿ‘ฉโ€๐Ÿ’ป Remote worker

๐ŸŽ– Early adopter

Employment

2022 - Now: Track Lead @ HCLTech

2021 - 2022: Implementation Manager @ Wipro Technologies

2018 - 2021: SME/Fraud Support Specialist @ Wipro Technologies

Education

2013 - 2016: Bachelor's Degree in Journalism @ Universidade de Taubatรฉ

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