Remote worker with 4+ years of experience - Last seen 26 days ago

I am an IT support professional with strong experience in incident resolution, customer service, and technical request management in remote work environments. Currently working at SEIDOR as a Helpdesk Agent, I provide remote support for business users from Barcelona, Spain.

My work is based on clear communication, efficiency, and a problem-solving mindset. I am used to coordinating with technical teams, investigating issues, and ensuring end-user satisfaction with a high sense of responsibility.

🔹 Remote incident resolution and user support
🔹 Professional communication via phone and email
🔹 Broad IT knowledge and process logic
🔹 Strong analytical skills and solution-oriented thinking
🔹 Customer-centric and highly responsible

I'm currently seeking remote freelance/contractor opportunities with international teams where I can continue to grow and contribute my skills in technical support and customer care. Open to flexible schedules and adaptable to various tools and workflows.

🛂 Nationality	🇮🇹 Italy
🏡 Residency	🇪🇸 Spain
📍 Location	🇪🇸 Spain
Remote OK	rok.co/@leonardogennari
LinkedIn	https://www.linkedin.com/in/leo-gennari-162b50189
Instagram	www.instagram.com/gennarileo
Skilled in	technical support help desk incident resolution problem solving remote desktop support computer repair it maintenance microsoft azure intune exchange servicenow office 365 ticketing systems authentication telecommunications
Fluent in	spanishenglishfrench
Preferred annual pay (min)	$30,000/year
Preferred hourly pay (min)	$18/hour
Last seen	26 days ago
Signed up	26 days ago
Badges	👨‍💻 Remote worker 🎖 Early adopter