Remote worker with 24+ years of experience - Last seen 3 hours ago

I am a seasoned customer service and operations professional with over 19 years of experience driving excellence in call center management, team leadership, and project coordination across healthcare and regulated industries. Throughout my career, I have successfully managed daily operations, supervised large teams of customer service representatives, and implemented quality assurance programs that consistently improve key performance indicators and service level agreements. My expertise spans from handling complex customer escalations and complaint resolution to developing comprehensive training programs and coaching high-performing teams.
My technical proficiency includes advanced skills in Microsoft Office Suite, CRM systems, telephony platforms, and performance tracking tools, combined with strong analytical abilities in trend analysis and process improvement. I have a proven track record of collaborating with senior leadership to establish departmental goals, delivering executive presentations, and managing cross-functional projects while maintaining strict compliance standards. My educational background includes an MBA in Business Administration and a BA in Sociology & Anthropology, providing me with both strategic business acumen and deep understanding of human behavior and team dynamics.
Currently, I am seeking opportunities in customer service, customer support, or project management roles where I can leverage my extensive experience in operations management, team development, and process optimization. I am particularly interested in positions that allow me to utilize my skills in quality assurance, performance monitoring, and stakeholder collaboration while contributing to organizational growth and customer satisfaction excellence.

🛂 Nationality	🇺🇸 United States
🏡 Residency	🇺🇸 United States
📍 Location	🇺🇸 United States
Remote OK	rok.co/@lekefowyahoocom
Instagram	lfowung
Skilled in	microsoft office suite jira microsoft teams sharepoint confluence
Fluent in	englishfrench
Preferred timezone	+5
Preferred annual pay (min)	$70,000/year
Preferred hourly pay (min)	$25/hour
Last seen	3 hours ago
Signed up	3 days ago
Badges	👨‍💻 Remote worker 🎖 Early adopter