Remote worker with 10+ years of experience - Last seen 2 years ago

Jenifer Novak is an accomplished Customer Success Manager with a proven track record of excellence in driving growth and achieving results across simultaneous projects and processes. With a strong background in SaaS and startup environments, she brings a wealth of experience in project management to her roles. Her commitment to advancing organizational objectives is evident through her strategic approach to building customer relationships, acting as a trusted client advocate and advisor. Jenifer thrives in dynamic environments and is adaptable to evolving priorities and project deliverables. In her previous role as a Customer Success Manager at Findhelp, she expertly managed software implementations, designed tailored project plans, and championed platform adoption within customer organizations. Jenifer's expertise extends to technical integrations and training, as demonstrated by her successful leadership of cross-functional teams and her adeptness in overseeing integrations such as FHIR, HL7, and API integration types. Prior to this, at Epic Systems, she excelled as a Project Manager, overseeing software implementations for healthcare systems globally and consistently delivering strategic insights to executive leadership. With a Bachelor's Degree in Classics and Classical Literature from Kent State University and an academic foundation from Case Western Reserve University, Jenifer possesses a unique blend of analytical and interpersonal acumen. Her dedication to driving success through customer-centric approaches makes her an invaluable asset to any team. Connect with her on LinkedIn at www.linkedin.com/in/jnovak93 or reach out via email at [email protected].

🛂 Nationality	🇺🇸 United States
🏡 Residency	🇺🇸 United States
📍 Location	🇺🇸 United States
Remote OK	rok.co/@jnovak7593
Telegram	jnovak93
LinkedIn	https://www.linkedin.com/in/jnovak93
Skilled in	customer success project management implementation saas healthcare technology problem solving it management crm project planning project implementation customer support customer engagement renewals contract renewals executive relationships relationship management executive engagement software as a service training mentoring peer mentoring presentation skills apple microsoft jira m language epic systems epic customer experience customer retention atlassian office365 microsoft office google suite
Fluent in	english
Preferred timezone	-7, -6, -5, -4
Preferred annual pay (min)	$85,000/year
Preferred hourly pay (min)	$43/hour
Last seen	2 years ago
Signed up	2 years ago
Badges	👩‍💻 Remote worker 🎖 Early adopter