Remote worker with 5+ years of experience - Last seen 2 years ago

I have almost 13 months of experience for United States Based Company for,

Handling semi-voice and voice support: Assisting customers with technical issues through both voice and non-voice channels, providing personalized care and longer support sessions when needed.

Technical issue resolution: Assisting customers with complex technical problems related to hardware, peripherals, network connections, and external software. This involves diagnosing and troubleshooting issues to find appropriate solutions.

Configuration optimization: Recommending changes to system configurations and suggesting additional hardware or software additions to enhance performance.

Printer and scanner setup: Configuring printers and scanners for both wired and wireless network setups, ensuring proper functionality and connectivity.

Mail client configuration: Installing and configuring mail clients on mobile devices, including Apple Mail and Exchange, to enable email access and synchronization.

Top-tier support for Mac and Windows: Resolving challenging technical issues for both Mac and Windows systems, providing high-level support to address complex problems.

Microsoft Office 365 support: Assisting end-users with the installation, configuration, and troubleshooting of Microsoft Office 365 applications.

PC security maintenance: Ensuring PC security through regular patching, updates, and malware cleaning to protect systems from potential threats.

🛂 Nationality	🇮🇳 India
🏡 Residency	🇮🇳 India
📍 Location	🇮🇳 India
Remote OK	rok.co/@anwar_adam
LinkedIn	https://in.linkedin.com/in/mohammed-anwar786
Instagram	anwar_quadri7
Skilled in	customer support technical support front end backend office365 excel semi voice support voice support international technical support personalized care technical issue resolution hardware support peripherals support network connection support software support configuration optimization printer setup scanner setup wired network setup wireless network setup mail client configuration apple mail support exchange support top tier support mac support windows support microsoft office 365 support installation configuration end user support pc security patching updates malware cleaning
Fluent in	englishurduhindi
Preferred timezone	Greenwich Mean Time (GMT), British Summer Time (BST), Central European Time (CET), Central European Summer Time (CEST), Eastern European Time (EET), Eastern European Summer Time (EEST), Western European Time (WET), Western European Summer Time (WEST), Coordinated Universal Time (UTC), Coordinated Universal Time +1 (UTC+1), Coordinated Universal Time +2 (UTC+2), Coordinated Universal Time +3 (UTC+3), Coordinated Universal Time +4 (UTC+4), Coordinated Universal Time +5 (UTC+5), Coordinated Universal Time +6 (UTC+6), Coordinated Universal Time +7 (UTC+7), Coordinated Universal Time +8 (UTC+8), Coordinated Universal Time +9 (UTC+9), Coordinated Universal Time +10 (UTC+10), Coordinated Universal Time +11 (UTC+11), Coordinated Universal Time +12 (UTC+12).
Preferred annual pay (min)	$45,000/year
Preferred hourly pay (min)	$7/hour
Last seen	2 years ago
Signed up	2 years ago
Badges	👨‍💻 Remote worker 🎖 Early adopter