Certified IT professional (A+, Network+, ITIL, AWS, ISC2) with 12+ years of experience in technical support and customer service. Expert in diagnosing and resolving hardware, software, and network issues for both end-users and enterprise clients. Seeking a full-time remote position as an IT Support Specialist or Analyst where I can apply my extensive troubleshooting skills.
๐ Nationality | ๐บ๐ธ United States |
๐ก Residency | ๐บ๐ธ United States |
๐ Location | ๐บ๐ธ United States |
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rok.co/@allen_bartley |
๐ Website | www.credly.com/users/allen-l-bartley |
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https://www.linkedin.com/in/allen-bartley-b134a5275/ |
Skilled in | it support technical support customer support help desk service desk troubleshooting remote support windows microsoft 365 office 365 networking lan wan tcp ip dhcp dns vpn itil hardware support pc repair ticketing system cybersecurity aws |
Fluent in | english |
Preferred timezone | -4, -5 |
Preferred annual pay (min) | $55,000/year |
Preferred hourly pay (min) | $26/hour |
Last seen | 1 month ago |
Signed up | 1 month ago |
Badges |
๐ Early adopter |
2023 - 2024: Junior Associate (Level 1 Enterprise IT Support Technician) @ Coforge
2011 - 2023: Technical Support Specialist โ Tier 1 @ Ibex Global
2023 - Now: Bachelor of Science, Information Technology @ Western Governors University
2000 - 2004: Associate in Applied Science, Information Technology @ Southern West Virginia Community and Technical College