\n*** English Version Below ***\n\n\nLes voyages vont bien au-delà de leur destination ; ils sont tissés de chaque souvenir que l'on crée en chemin. Notre engagement consiste à redéfinir l'avenir du voyage en collaborant avec plus de 200 compagnies aériennes, établissements hôteliers, sociétés de croisières, réseaux ferroviaires pour voyageurs et services financiers, dans le but de créer de nouvelles sources de revenus significatives grâce à des expériences client exceptionnelles. Fondés sur nos valeurs fondamentales d'ambition, d'innovation et de collaboration, nous sommes constamment poussés à repousser les limites, à surpasser les attentes et à exploiter le meilleur de chacun. Nous favorisons une culture qui repose sur la conviction que notre force réside dans notre unité, travaillant ensemble pour bâtir un avenir extraordinaire dans l'univers du voyage. Joignez-vous à nous pour transformer les voyages quotidiens en expériences véritablement extraordinaires.\n\n\nÀ PROPOS DU POSTE:\nNous recherchons un développeur de données pour rejoindre notre équipe d'ingénierie des données pour un poste permanent. Nous sommes une organisation de premier plan basée sur le web qui façonne continuellement la manière dont les consommateurs interagissent avec leurs programmes de fidélité. Nous travaillons avec les plus grandes compagnies aériennes, hôtels, institutions financières et programmes de fidélité de détail au monde, pour relever des défis complexes et trouver des solutions innovantes de commerce électronique ; l'équipe d'ingénierie des données joue un rôle essentiel à cet égard. Si vous souhaitez en faire partie, nous serions ravis d'avoir de vos nouvelles.\n\n\nSous la responsabilité du chef d'équipe, Ingénierie des données, vous allez :\n\n\n-Travailler dans une équipe basée sur la méthode Scrum qui est passionnée par la promotion d'une culture des données au sein de l'organisation.\n-Concevoir et développer des pipelines évolutifs et robustes pour la consommation de données par les applications en aval afin de soutenir les analyses avancées, les produits IA/ML et l'interopérabilité des systèmes.\n-Améliorer les mécanismes de traitement des données existants grâce à des tests et un suivi automatisés, afin d'améliorer continuellement l'intégrité et l'exactitude des données.\n-Participer activement à la conception de solutions et à la modélisation pour garantir que les produits de données sont développés conformément aux meilleures pratiques, aux normes et aux principes architecturaux.\n-Favoriser la collaboration et l'innovation afin de fournir des produits de données autonomes de haute qualité.\n-Soutenir les systèmes de production pour garantir un haut degré de disponibilité, de cohérence et d'exactitude des données.\n\n\nVOUS ÊTES UNE PERSONNE AVEC:\n-Une excellente expérience pratique dans le travail avec des ensembles de données SQL et NoSQL.\n-Une maîtrise de la mise en œuvre et du support des fonctionnalités et des fonctions de Snowflake.\n-Une expérience pratique de l'utilisation d'outils ETL tels que Talend et d'outils d'orchestration tels que Airflow.\n-Une expérience pratique de la mise en œuvre de services d'architecture analytique événementielle ou temps réel.\n-Une maîtrise du développement de produits de données en utilisant Python, SQL et Java.\n-Une compréhension des concepts modernes d'entrepôt de données et de modélisation des données, tels que Datalakes, flux, etc.\n-Une expérience pratique dans le développement de produits et de solutions BI en utilisant des plateformes telles que Tableau.\n-Une connaissance pratique des principes de DevOps tels que CI/CD.\n-Une connaissance pratique de l'informatique en nuage, en particulier des services AWS.\n-Discipliné, désireux d'aider, et surtout assoiffé d'apprentissage continu.\n-Axé sur le consommateur de données, constamment motivé à dépasser les besoins en données et en informations des parties prenantes.\n-Un communicateur et collaborateur efficace, au sein de l'équipe immédiate ainsi qu'avec d'autres unités organisationnelles.\n\n\nCE SERAIT UN PLUS:\n-Une solide connaissance des principes et pratiques généraux de l'ingénierie logicielle.\n-De l'expérience dans l'intégration de services, tels que Dataiku et NetSuite.\n-Une expérience pratique avec les services AWS.\n-De l'expérience avec les conteneurs et l'infrastructure associée, tels que Docker et Kubernetes.\n-De l'expérience dans le développement de produits de données en utilisant des outils de visualisation / tableau de bord comme Tableau.\n-De l'expérience avec les API RESTful.\n\n\nNOTRE STACK TECHNOLOGIQUE:\nVertica, PostgreSQL, CouchDB\nSnowflake\nServices de données Cloud AWS\nAirflow\nTalend\nGitLab\nTableau\nDocker/Kubernetes\nKafka-\n\n\nCE QUE VOUS AIMEREZ CHEZ NOUS:\n🏦 REER de contrepartie\n🏥 Plans de santé complets\n📅 Programme de congés payés flexible\n✈️ Allocation d’expérience de voyage\n🧘 Crédit annuel pour bien-être\n🥗 Événements d'équipe et déjeuners mensuels\n💻 Allocation pour des fournitures de bureau / transport\n🌅 Programme de travail à distance\n🍼 Programme de prime de congé parental\n🌍 Passeport pour l'aventure\n\n\nNOTRE PROCESSUS:\nPlusgrade est un employeur offrant des chances égales et s'engage à fournir un processus de recrutement accessible. Nous accueillons les candidatures de toutes les personnes qualifiées et nous sommes engagés à offrir des opportunités d'emploi égales, quel que soit l'identité ou l'expression de genre, la race, l'origine ethnique, la croyance, le lieu d'origine, l'âge, le sexe, l'état civil, le handicap physique ou mental, l'orientation sexuelle et toute autre catégorie protégée par la loi. Sur demande, nous fournirons un hébergement pour les candidats handicapés.\n\n\nNous croyons en la diversité et l'inclusivité, c'est pourquoi notre processus d'entrevue est conçu pour offrir une expérience de candidat positive et garantir que chaque candidat est évalué de manière égale. Toutes les candidatures seront examinées par notre équipe de talents et le ou les candidats retenus passeront par le processus de recrutement suivant:\n\n\n• Entrevue téléphonique avec le recruteur\n• Entrevue avec le responsable de l'embauche\n• Test pratique à domicile ou exercice de codage à distance (le cas échéant)\n• Entrevue en équipe\n\n\nTous les candidats recevront des commentaires, qu'ils réussissent ou non toutes les étapes de notre processus d'entrevue. Toutes vos informations seront confidentielles.\n\n\n\n\n\n\n\nTravel is not just about the destination; it's about every memory made along the way. We are dedicated to shaping the future of travel by partnering with 200+ airline, hospitality, cruise, passenger rail, and financial services companies to create new, meaningful revenue streams through incredible customer experiences. Rooted in our core values of being ambitious, innovative, and collaborative, we are driven to continuously raise the bar, exceed expectations, and bring out the best in everyone, fostering a culture where we believe we are better together, working towards an extraordinary future in travel. Come help us transform everyday travel into extraordinary experiences.\n\n\nABOUT THE ROLE:\nWe are  looking for a Data Engineer to join our Data Engineering team for a permanent position.\nWe’re an industry-leading web-based organization that is continuously reshaping how consumers interact with their loyalty programs. We work with the world’s largest airline, hotel, financial, and retail rewards programs, to tackle complex challenges and come up with innovative e-commerce solutions; with the Data Engineering team playing a critical role in. If you’d like to be a part of it, we’d love to hear from you.\n\n\nReporting to the Team Lead, Data Engineering, you will:\n-Work in a scrum-based team that is passionate about enabling a data culture throughout the organization.\n-Design and develop scalable and robust pipelines for data consumption by downstream applications in support of advanced analytics, AI/ML products, and system interoperability. \n-Improve upon existing data processing mechanisms through automated testing and monitoring, to continually enhance data integrity and accuracy.\n-Actively participate in solution design and modeling to ensure data products are developed according to best practices, standards, and architectural principles.\n-Foster collaboration and innovation in order to deliver high quality autonomous data products.\n-Support production systems to deliver a high degree of data availability, consistency, and accuracy.\n\n\n\n\nYOU ARE SOMEONE WITH:\n-Excellent hands-on experience in working with SQL and NoSQL data sets.\n-Proficiency in implementing and supporting Snowflake features and functions.\n-Hands-on experience using ETL tools such as Talend and orchestration tools such as Airflow.\n-Hands-on experience with implementing event-driven or real-time analytics architecture services.\n-Proficiency in developing data products using  python, SQL, and Java.\n-Understanding of modern data warehouse concepts and data modeling, i.e. Datalakes, streams, etc.\n-Hands-on experience in developing BI products and solutions using platforms such as Tableau.\n-Working knowledge of DevOps principles such as CI/CD.\n-Working knowledge of Cloud Computing, especially AWS services.\n-Self-disciplined, eager to help, and most importantly a thirst for continual learning.\n-Data consumer focused, constantly driven to exceed stakeholder data and information needs.\n-Effective communicator and collaborator, within the immediate team as well as across other organizational units.\n\n\n\n\nNICE TO HAVES:\n-Strong knowledge of general software engineering principles and practices.\n-Experience integrating with services, such as Dataiku and NetSuite.\n-Hands-on experience with AWS services.\n-Experience with containers and related infrastructure, such as Docker and Kubernetes.\n-Experience with developing data products using data visualization / dashboarding tools like Tableau.\n-Experience with RESTful APIs.\n\n\n\n\nOUR TECH STACK:\nVertica, PostgreSQL, CouchDB\nSnowflake\nAWS Cloud Data Services\nAirflow\nTalend\nGitLab\nTableau\nDocker/Kubernetes\nKafka\n\n\n\n\n\n\nWHAT YOU’LL LOVE ABOUT US:\n🏦 RRSP/401(k) Matching \n🏥 Comprehensive Health Plans \n📅 Flexible Paid Time Off \n✈️ Travel Experience Credit \n🧘 Annual Wellness Credit \n🥗 Team Events and Monthly Lunches\n💻 Home Office/Commuter Credit \n🌅 Work From Anywhere Program \n🍼 Parental Leave Top Up \n🌍 Adventure Pass\n\n\nOUR PROCESS:\nPlusgrade is an equal-opportunity employer and is committed to providing an accessible recruitment process. We welcome applications from all qualified individuals and are committed to equal employment opportunities regardless of gender identity or expression, race, ethnic origin, creed, place of origin, age, sex, marital status, physical or mental disability, sexual orientation, and any other category protected by law. Upon request, we will provide accommodation for applicants with disabilities.\n\n\nWe believe in diversity and inclusivity and that is why our interview process is designed for a positive candidate experience and to ensure every candidate is evaluated equally. All applications will be reviewed by our Talent Team and the successful candidate(s) will go through the following recruitment process:\n\n\n• Recruiter Phone Interview \n• Hiring Manager Interview\n• Take-home Assessment or remote coding exercise (if applicable)\n• Team Interview \n\n\nAll candidates will be provided with feedback regardless if they pass or didn’t pass any of our interview stages. All your information will be kept confidential.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, Docker, Recruiter, Travel, DevOps, Cloud, NoSQL, API and Engineer jobs that are similar:\n\n $80,000 — $125,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nMontreal, Quebec

\nTravel is not just about the destination; it's about every memory made along the way. We are dedicated to shaping the future of travel by partnering with 200+ airline, hospitality, cruise, passenger rail, and financial services companies to create new, meaningful revenue streams through incredible customer experiences. Rooted in our core values of being ambitious, innovative, and collaborative, we are driven to continuously raise the bar, exceed expectations, and bring out the best in everyone, fostering a culture where we believe we are better together, working towards an extraordinary future in travel. Come help us transform everyday travel into extraordinary experiences.\n\n\nABOUT THE ROLE:\nAs the Systems Administrator for the IT Operations team you will be responsible for ensuring our pre-production and production environments maintain high availability.\n\n\nWHAT YOU WILL BE DOING:\nReporting to the Team Lead IT Operations, you will:\n\n\n• Be an integral part of a team of Systems Administrators and DBAs responsible for the administration of our technology stack infrastructure and operation of our SaaS products\n• Manage pre-production and production environments running in multiple data centers and clouds\n• Continually advance and improve the automation of procedures and tasks\n• Lead impact assessment and selection of tools and devices that will improve our ability to effectively maintain, monitor and troubleshoot our environments and infrastructure\n• Collaborate closely with Software Engineering and Product Management on the build and deploy of new products\n• Ensure production environments are operated in accordance with documented policy so that compliance requirements are met and robust security is maintained\n• Participate in a rotating on call schedule to provide 7/24 emergency support\n\n\n\n\nYOU ARE SOMEONE WITH:\n• 3+ years of experience in a high availability, clustered server environment and/or in a 24/7 production environment\n• In depth knowledge of virtualization, web servers, load balancing, containers and Linux server administration\n• Extensive experience operating infrastructure with a minimum 99.9% uptime and related SLAs\n• Networking expertise in router, switch and firewall setup, configuration and management\n• Proficient in scripting and other automation techniques including Puppet, Bash, Python\n• Experience with security and incident management\n\n\nOUR TECH STACK: \n• Containers/Orchestration: Kubernetes (Rancher), Docker \n• Deployments: Helm\n• Monitoring: Prometheus, Grafana, Splunk, Zabbix, JIRA, Slack\n• Languages: Python, NodeJs,  GoLang\n• CI/CD: GitLab\n• Cloud: AWS\n• Configuration Management: Ansible\n• Infrastructure As Code: Terraform\n• VM: oVirt\n• OS: CentOS (production), Ubuntu (local workstation), Mac (local workstation)\n\n\n\n\nNICE TO HAVES:\n• Experience with Docker, nginx and puppet\n• Experience with PCI and various compliance standards\n• An understanding of orchestration (Kubernetes)\n• AWS experience, terraform, ECS\n\n\n\n\nWHAT YOU’LL LOVE ABOUT US:\n🏦 RRSP/401(k) Matching \n🏥 Comprehensive Health Plans \n📅 Flexible Paid Time Off \n✈️ Travel Experience Credit \n🧘 Annual Wellness Credit \n🥗 Team Events and Monthly Lunches\n💻 Home Office/Commuter Credit \n🌅 Work From Anywhere Program \n🍼 Parental Leave Top Up \n🌍 Adventure Pass\n\n\nOUR PROCESS:\nPlusgrade is an equal-opportunity employer and is committed to providing an accessible recruitment process. We welcome applications from all qualified individuals and are committed to equal employment opportunities regardless of gender identity or expression, race, ethnic origin, creed, place of origin, age, sex, marital status, physical or mental disability, sexual orientation, and any other category protected by law. Upon request, we will provide accommodation for applicants with disabilities.\n\n\nWe believe in diversity and inclusivity and that is why our interview process is designed for a positive candidate experience and to ensure every candidate is evaluated equally. All applications will be reviewed by our Talent Team and the successful candidate(s) will go through the following recruitment process:\n\n\n• Recruiter Phone Interview \n• Hiring Manager Interview\n• Take-home Assessment or remote coding exercise (if applicable)\n• Team Interview \n\n\nAll candidates will be provided with feedback regardless if they pass or didn’t pass any of our interview stages. All your information will be kept confidential.\n\n\n\n\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Recruiter, Travel and Linux jobs that are similar:\n\n $55,000 — $107,500/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nToronto, Ontario

\nFor more than 20 years, PointClickCare has been the backbone of senior care. We’ve amassed the richest senior care dataset making our market density untouchable and our connections to the healthcare ecosystem exponentially more powerful than those of any other platform. \n\n\nWith Collective Medical & Audacious Inquiry, we’ve become the most expansive, full-continuum care collaboration network, offering care teams immediate, point-of-care access to deep, real-time insights at every stage of a patient’s journey.\n\n\nFor more information on PointClickCare, please connect with us on Glassdoor and LinkedIn.\n\n\nJob title: Senior Software Engineer\n\n\nThis role is associated with the QuickMAR by PointClickCare eMAR platform\n\n\nWhat your day-to-day will look like:\n·       Identify, prioritize and execute tasks in the software development life cycle\n·       Work with business to iterate over software requirements\n·       Develop tools and applications by producing clean, efficient code\n·       Automate tasks through appropriate tools and scripting\n·       Analyze and debug systems\n·       Perform validation and verification testing in a test-driven manner\n·       Review the work of others and invite others to review your work\n·       Collaborate with internal teams and vendors to fix and improve products\n·       Ensure software is up-to-date with latest technologies\n·       Refactor, optimize, and improve the QuickMAR by PointClickCare platform used by our customers in the senior care industry.\n \nWhat qualifications we’re looking for:\n·      Extensive experience writing clean C# / ASP.NET MVC / .NET code that performs well at scale in both Windows client (WinForm) and IIS web application contexts\n·       In-depth knowledge of relational databases (e.g. Microsoft SQL Server, MySQL) Must have a deep understanding of Microsoft SQL Server and related functions such as SSRS\n·       Solid experience writing RESTful API endpoints along with maintaining SOAP-based interfaces \n·       Absolutely love TDD and have a working knowledge of it.\n·       Experience with UI development & frameworks such as ASP.NET MVC along with AngularJS, JavaScript & CSS\n·       Proficient in GIT and release/branch management strategies\n·       Experience using system and performance monitoring tools (e.g. New Relic, DataDog, SolarWinds)\n·       Excellent organization, critical-thinking and personal leadership skills\n·       Self-starter with the ability to deliver with minimal supervision\n·       Being okay with the uncomfortable feeling that comes from learning new things\n·       Team player, Analytical mind with problem-solving aptitude\n·       Experience within an Agile context and have a deep understanding of empowered scrum teams and Agile project management software such as Jira\n·       Proven experience as a great Engineer\n·       BSc/BA in Computer Science or a related degree Would consider relevant experience as well\n \nBonus points for:\n·       Experience developing in WinForms\n·       Experience with Docker, Kubernetes and Istio \n·       Experience with automated testing frameworks (e.g. Selenium, Cypress, RestAssured).\n·       Experience with Ansible / Jenkins or CI/CD pipelines\n·       Windows and IP networking knowledge\n·       Experience with AWS/Azure cloud services or equivalent\n·       Experience working on a SaaS product \n·       Experience with Service Oriented Architecture \n·       Rotation-based on-call experience with production-grade systems \n·       Has mentored others in a professional setting \n\n\n\n\n$139,000 - $157,000 a yearAt PointClickCare, base salary is one of the many components that make up our total rewards package. The USD base salary range for this position is $139,000-157,000+ bonus + equity + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all USD locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.\n\n\n\n#LI-Remote\n#LI-AV1\n\n\nIt is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.\n\n\nWhen you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it.  If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [email protected] \n\n\nPointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Recruiter, Testing, JavaScript, Cloud, Git, API, Senior and Engineer jobs that are similar:\n\n $60,000 — $110,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote, USA

\n\nAbout Pagoda\n\nPagoda is shepherding a future where NEAR becomes the blockchain operating system. We believe that re-inventing how software is made and distributed is our greatest opportunity to open economic access to those who are not fully integrated into the global economy. Our products empower people to find opportunity, invent new experiences, and collaborate. Let's build an Open Web world. A world where people control their assets, data, and power of governance.\n\nAbout The Role:\n\nThe Protocol Engineering team at Pagoda is responsible for the infrastructure of Layer 1 Blockchain, NEAR Protocol. We focus on building scalable, performant, and reliable infrastructure to actualize visions of NEAR Protocol, including the Blockchain Operating System (BOS).\n\nWe are growing our engineering team that develops the Blockchain protocol specification and its implementation. You will be working with complex concurrent systems, complicated state machines, and novel algorithms powering NEAR Protocol blockchain.\n\nYou will own various components and drive critical initiatives throughout their life cycles, including architecture, implementation, and maintenance. You will collaborate with highly knowledgeable and skilled colleagues who are passionate about solving hard problems that can disrupt the industry.\n\nAs a staff software engineer in the team, you will work in a highly ambiguous space, identify problems to tackle, research and come up with solutions, thoroughly plan milestones, and drive end to end execution while mentoring other engineers. As a tech lead, you will partner with the engineering manager, overlook ongoing projects, draw future roadmaps, coordinate cross team collaboration, and provide technical support to team members.\n\nWhat You'll Be Doing:\n\n\n* Collaboration with a fully distributed team around the world.\n\n* Architecture and implementation of complex blockchain components in Rust.\n\n* End-to-end ownership of critical blockchain components.\n\n* Design/proposal of new blockchain protocol changes.\n\n* Performance optimizations and scalability/reliability improvements of Blockchain.\n\n* Open source community contribution by collaborating with external contributors on our codebase and participating in community events.\n\n* Performance tuning and optimizations.\n\n* Partnering with your engineering manager and driving the team’s technical roadmap.\n\n* Facilitating cross-functional work within the organization.\n\n* Facilitating technical discussions, consolidating different perspectives to drive goals to execution.\n\n* Auditing and resolving critical problems across blockchain infrastructure to provide the best user experience.\n\n* Mentoring and supporting junior engineers\n\n\n\n\nWhat We're Looking For:\n\n\n* Ability to \n\n\n\n* Navigate through ambiguity and clarifying unknowns \n\n* Quickly learn and grasp complex engineering concepts; we expect you to obtain a very good understanding of the blockchain protocol\n\n* Write clean yet efficient code.\n\n* Make trade off decisions for ruthless prioritization\n\n* Lay out priorities and methodically make progress towards the goal.\n\n\n\n\n\n* Fluency with algorithms and data structures.\n\n* Creativity to come up with proof of concept from high level design while not knowing all the details.\n\n* Effective communication skills to convey your ideas and drive technical discussions with other engineers.\n\n* Being comfortable with diving in multiple parts of a technology stack and quickly navigate through it\n\n* Experience with concurrency or parallelism\n\n* Experience debugging complex concurrent systems\n\n* Bachelor's Degree in Computer Science or related fields is a must\n\n\n\n\nWe'd Love If You Have:\n\n\n* Familiarity with internals of other blockchains\n\n* Professional experience with Rust alternatively but less preferred C++ or Go.\n\n* Experience in building a blockchain smart contract or running a node in a blockchain network.\n\n* Knowledge of cryptography\n\n* Knowledge of compilers or virtual machines\n\n* Knowledge of networks or operating systems\n\n\n\n\nHere’s What Our Interview Process Looks Like:\n\nOur interviews take place via Zoom and typically consists of the following stages:\n\n\n* Internal Recruiter Call (30 to 45 minutes)\n\n* Meet with the Hiring Manager (30-45 minutes)\n\n* Technical Interviews (4 x 60 minutes) \n\n* Pagoda Values Interview (30 to 45 minutes)\n\n\n\n\nBenefits & Perks\n\n\n* Flexible Annual Leave / PTO with an encouraged 20 day per year minimum\n\n* Paid Holiday Week: the last week of the year\n\n* Paid Wellness Week: the first week of July\n\n* $2,000 Yearly Continued Education Reimbursement\n\n* $2,000 Home Office Setup Reimbursement\n\n* Co-working Space Reimbursement\n\n* Company Retreats (2023 in Spain!) & Team Offsites\n\n* Mental Health Support and access to licensed therapists through Spill, 100% paid by Pagoda \n\n\n\nOur Values at Pagoda\n\nOur values express our company culture. Learn more on our careers page.\n\nPagoda is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or other legally protected status.\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, Education, Node and Engineer jobs that are similar:\n\n $55,000 — $110,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote - Canada, South America, UK/Ireland, Europe, Africa

\n\nAbout Pagoda\n\nPagoda is shepherding a future where NEAR becomes the blockchain operating system. We believe that re-inventing how software is made and distributed is our greatest opportunity to open economic access to those who are not fully integrated into the global economy. Our products empower people to find opportunity, invent new experiences, and collaborate. Let's build an Open Web world. A world where people control their assets, data, and power of governance.\n\nAbout The Role\n\nThe Protocol Engineering team at Pagoda is responsible for the infrastructure of the Layer 1 Blockchain, NEAR Protocol. We focus on building a scalable, performant, and reliable infrastructure to actualize visions of NEAR Protocol, including the Blockchain Operating System (BOS).\n\nThe core component of NEAR is a WebAssembly virtual machine that runs in a completely trustless and fully deterministic mode, as it executes contracts implemented in WebAssembly-friendly languages (e.g. Rust and Javascript) using a fast compiler. NEAR contributes a lot of effort into performance and safety optimizations of WebAssembly VMs/compilers which helps not only the NEAR protocol but the entire WebAssembly ecosystem.\n\nWe are looking for an Engineer with experience in low-level programming who is intrigued by a variety of open problems inherent to running compilers in completely trustless but high-performance settings, and who likes contributing to and collaborating with open-source communities.\n\nWhat You'll Be Doing\n\nIn this role, you will be solving cutting-edge compiler and VM problems related to safe, deterministic, and high-performance compilation and execution. You will interface with many open-source projects where you might be asked to represent the NEAR organization. In the future, your work might also extend beyond WebAssembly VMs into other types of VMs that NEAR chooses to support. You’ll work on a collaborative and globally distributed team of world class experienced engineers, providing an opportunity to learn and grow your technical skill set.\n\nWhat We're Looking For\n\n\n* Knowledge and experience using Rust, C, or C++ in a production environment. We can teach you Rust if you are already a C or C++ expert\n\n* Familiarity with low-level programming (compilers, operating systems, hypervisors, etc)\n\n* Experience designing, maintaining, and debugging distributed systems built with open source tools\n\n* Solid foundation with Algorithms and Data Structures and their real world use cases\n\n* Demonstrated success working on a globally distributed team \n\n* Bachelor's Degree in Computer Science or related fields is a must\n\n\n\n\nWe'd Love If You Have\n\n\n* Contributions to open-source software\n\n* Experience with Rust API design\n\n* Experience with virtual machines\n\n\n\n\nHere’s What Our Interview Process Looks Like\n\nOur interviews take place via Zoom and typically consists of the following stages:\n\n\n* Internal Recruiter Call (30 to 45 minutes)\n\n* Meet with the Hiring Manager (30-45 minutes)\n\n* Technical Interviews (4 x 60 minutes) \n\n* Pagoda Values Interview (30 to 45 minutes)\n\n\n\n\nBenefits & Perks\n\n\n* Flexible Annual Leave / PTO with an encouraged 20 day per year minimum\n\n* Paid Holiday Week: the last week of the year\n\n* Paid Wellness Week: the first week of July\n\n* $2,000 Yearly Continued Education Reimbursement\n\n* $2,000 Home Office Setup Reimbursement\n\n* Co-working Space Reimbursement\n\n* Company Retreats (2023 in Spain!) & Team Offsites\n\n* Mental Health Support and access to licensed therapists through Spill, 100% paid by Pagoda \n\n\n\nOur Values at Pagoda\n\nOur values express our company culture. Learn more on our careers page.\n\nPagoda is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or other legally protected status.\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Education, API and Engineer jobs that are similar:\n\n $60,000 — $110,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote - Canada, South America, UK/Ireland, Europe, Africa

\nAbout Pagoda\n\nPagoda is shepherding a future where NEAR becomes the blockchain operating system. We believe that re-inventing how software is made and distributed is our greatest opportunity to open economic access to those who are not fully integrated into the global economy. Our products empower people to find opportunity, invent new experiences, and collaborate. Let's build an Open Web world. A world where people control their assets, data, and power of governance.\n\nAbout The Role:\n\nThe Protocol Engineering team at Pagoda is responsible for the infrastructure of Layer 1 Blockchain, NEAR Protocol. We focus on building scalable, performant, and reliable infrastructure to actualize visions of NEAR Protocol, including the Blockchain Operating System (BOS).\n\nWe are growing our engineering team that develops the Blockchain protocol specification and its implementation. You will be working with complex concurrent systems, complicated state machines, and novel algorithms powering NEAR Protocol blockchain.\n\nYou will own various components and drive critical initiatives throughout their life cycles, including architecture, implementation, and maintenance. You will collaborate with highly knowledgeable and skilled colleagues who are passionate about solving hard problems that can disrupt the industry.\n\nAs a staff software engineer in the team, you will work in a highly ambiguous space, identify problems to tackle, research and come up with solutions, thoroughly plan milestones, and drive end to end execution while mentoring other engineers. As a tech lead, you will partner with the engineering manager, overlook ongoing projects, draw future roadmaps, coordinate cross team collaboration, and provide technical support to team members.\n\nWhat You'll Be Doing:\n\n\n* Collaboration with a fully distributed team around the world.\n\n* Architecture and implementation of complex blockchain components in Rust.\n\n* End-to-end ownership of critical blockchain components.\n\n* Design/proposal of new blockchain protocol changes.\n\n* Performance optimizations and scalability/reliability improvements of Blockchain.\n\n* Open source community contribution by collaborating with external contributors on our codebase and participating in community events.\n\n* Performance tuning and optimizations.\n\n* Partnering with your engineering manager and driving the team’s technical roadmap.\n\n* Facilitating cross-functional work within the organization.\n\n* Facilitating technical discussions, consolidating  different perspectives to drive goals to execution.\n\n* Auditing and resolving critical problems across blockchain infrastructure to provide the best user experience.\n\n* Mentoring and supporting junior engineers\n\n\n\n\nWhat We're Looking For:\n\n\n* Ability to \n\n\n\n* Navigate through ambiguity and clarifying unknowns \n\n* Quickly learn and grasp complex engineering concepts; we expect you to obtain a very good understanding of the blockchain protocol\n\n* Write clean yet efficient code.\n\n* Make trade off decisions for ruthless prioritization\n\n* Lay out priorities and methodically make progress towards the goal.\n\n\n\n\n\n* Fluency with algorithms and data structures.\n\n* Creativity to come up with proof of concept from high level design while not knowing all the details.\n\n* Effective communication skills to convey your ideas and drive technical discussions with other engineers.\n\n* Being comfortable with diving in multiple parts of a technology stack and quickly navigate through it\n\n* Experience with concurrency or parallelism\n\n* Experience debugging complex concurrent systems\n\n* Bachelor's Degree in Computer Science or related fields is a must\n\n\n\n\nWe'd Love If You Have:\n\n\n* Familiarity with internals of other blockchains\n\n* Professional experience with Rust alternatively but less preferred C++ or Go.\n\n* Experience in building a blockchain smart contract or running a node in a blockchain network.\n\n* Knowledge of cryptography\n\n* Knowledge of compilers or virtual machines\n\n* Knowledge of networks or operating systems\n\n\n\n\nHere’s What Our Interview Process Looks Like:\n\nOur interviews take place via Zoom and typically consists of the following stages:\n\n\n* Internal Recruiter Call (30 to 45 minutes)\n\n* Meet with the Hiring Manager (30-45 minutes)\n\n* Technical Interviews (4 x 60 minutes) \n\n* Pagoda Values Interview (30 to 45 minutes)\n\n\n\n\nBenefits & Perks\n\n\n* Flexible Annual Leave / PTO with an encouraged 20 day per year minimum\n\n* Paid Holiday Week: the last week of the year\n\n* Paid Wellness Week: the first week of July\n\n* $2,000 Yearly Continued Education Reimbursement\n\n* $2,000 Home Office Setup Reimbursement\n\n* Co-working Space Reimbursement\n\n* Company Retreats (2023 in Spain!) & Team Offsites\n\n* Mental Health Support and access to licensed therapists through Spill, 100% paid by Pagoda \n\n\n\nOur Values at Pagoda\n\nOur values express our company culture. Learn more on our careers page.\n\nPagoda is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or other legally protected status.\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, Education, Node and Engineer jobs that are similar:\n\n $55,000 — $110,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote - Canada, South America, UK/Ireland, Europe, Africa

\nABOUT US\n\n\nAt Vida, we help people get better — and we’re helping the healthcare system get better, too.  \n\n\nVida provides expert, personalized, on-demand health coaching and programs through a network of experienced health care providers — like dietitians, therapists, and health coaches and leading medical institutions — coupled with an easy-to-use app with award-winning content.  \n\n\nWe focus on chronic conditions — like diabetes, depression, and hypertension — which account for 80% of the $3 trillion spent on healthcare in the US.  \n\n\nBy combining advanced technology with the top-notch healthcare providers, Vida is breaking down the barriers that have historically kept people from getting the best care. Vida’s cloud-based platform captures real-time data from 100+ devices and apps and delivers AI-driven insights back to employers, health plans, and providers to improve care. We are trusted by Fortune 1000 companies, major national payers, and large providers to enable their employees to live their healthiest lives.\n\n\n**Vida is authorized to do business in many, but not all, states. If you are not located in or able to work from a state where Vida is registered, you will not be eligible for employment. Please speak with your recruiter to learn more about where Vida is registered.\n\n\nABOUT THE ROLE\nWe're looking for a Full Stack Developer with a strong focus on JavaScript and Python to develop key healthcare applications and systems. You'll play a crucial role in building and improving our suite of digital products and be involved in exciting projects that use cutting-edge technology in healthcare.\n\n\n\nRESPONSIBILITIES\n* Develop and enhance our member mobile and web applications using advanced JavaScript frameworks.\n* Build intuitive and efficient provider web dashboards, focusing on usability and performance.\n* Work on AI systems, including AI assistants and optimization engines.\n* Contribute to dynamic onboarding processes for new users, ensuring a seamless experience.\n* Lead enterprise integrations, enhancing our capability to work with a variety of healthcare systems.\n* Develop telehealth prescribing tools, facilitating remote healthcare delivery.\n* Work on pathway delivery projects to improve patient journey and care delivery.\n* Participate in design and development phases of AI assistants and predictive models.\n\n\n\nQualifications\n* Bachelor’s degree in Computer Science, Engineering, or related field.\n* Strong skills in JavaScript with experience in frameworks like React or Angular. Experience with Redux and RxJS a plus.\n* Proficiency in Python, with familiarity in Django or Flask.\n* Experience in developing mobile and web applications.\n* Knowledge of database technologies like MySQL, PostgreSQL, or MongoDB.\n* Experience in adopting and implementing GraphQL Apollo Server and Apollo Client.\n* Understanding of web technologies, including HTML5 and CSS3.\n* Experience with RESTful APIs, JSON, and modern security practices.\n* Familiarity with Git and cloud platforms (Google Cloud, ).\n* Experience in healthcare industry standards (HIPAA) is a plus.\n* Excellent problem-solving and analytical skills.\n* Strong communication skills and attention to detail.\n* Passion for innovation in the healthcare technology sector.\n\n\n\n\n$117,000 - $172,000 a yearSalary is based upon location/region (1-4) along with experience.\n\nVida is proud to be an Equal Employment Opportunity and Affirmative Action employer.\n\n\nDiversity is more than a commitment at Vida—it is the foundation of what we do. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, genetics, disability, age, or Veteran status. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.\n\n\nWe seek to recruit, develop and retain the most talented people from a diverse candidate pool. We don’t just accept differences — we celebrate them, we support them, and we thrive on them for the benefit of our employees, our platform and those we serve. Vida is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.\n\n\nWe do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at Vida in any form without a valid, signed search agreement in place for the specific position will be deemed the sole property of Vida. No fee will be paid in the event the candidate is hired by Vida as a result of the unsolicited referral.\n\n\n#LI-remote \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, React, GraphQL, Python, Django, JavaScript, Cloud and Mobile jobs that are similar:\n\n $57,500 — $110,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nREMOTE

\n\nAbout Pagoda\n\nPagoda is shepherding a future where NEAR becomes the blockchain operating system. We believe that re-inventing how software is made and distributed is our greatest opportunity to open economic access to those who are not fully integrated into the global economy. Our products empower people to find opportunity, invent new experiences, and collaborate. Let's build an Open Web world. A world where people control their assets, data, and power of governance.\n\nAbout The Role:\n\nPagoda is shepherding a future where NEAR becomes the blockchain operating system. We believe that re-inventing how software is made and distributed is our greatest opportunity to open economic access to those who are not fully integrated into the global economy. Our products empower people to find opportunity, invent new experiences, and collaborate. Let's build an Open Web world. A world where people control their assets, data, and power of governance.\n\nPagoda’s growing security team is looking for a Security Engineer to partner with our Protocol team. This position will be primarily responsible for identifying, analyzing, solutioning, and accounting for security as it pertains to the NEAR Blockchain; embedded within Pagoda’s Protocol team.\n\nAs a Security Engineer you will work closely with the Protocol team to make sure that NEAR Protocol is secure, robust, and performant. You will focus on strengthening the security of the protocol through a combination of architectural improvements, automated testing, and manual auditing of the codebase. You will also work closely with protocol engineers to ensure the security of new features and other changes to the existing protocol.\n\nWhat You'll Be Doing:\n\n\n* Identify ways to systematically improve the security of the protocol without compromising its performance and scalability\n\n* Set up testing infrastructure to ensure the security of the protocol\n\n* Security audit of the protocol implementation, including consensus, sharding, state transition, etc.\n\n* Handle security vulnerability reports that are related to the protocol\n\n* Analyze risk and maintain a registry and remediation/improvement roadmap as it pertains to the protocol\n\n\n\n\nWhat We're Looking For:\n\n\n* Development or software engineering experience and a deep passion for informations security\n\n* Strong security engineering background and programming experience\n\n* Experience with a modern system programming language (eg C++, Rust)\n\n* Demonstrated experience evaluating code for vulnerabilities and weaknesses\n\n* Familiarity with low-level programming, operating systems, and virtual machines. Experience with WebAssembly is a plus\n\n* Practical experience of security analysis tools such as: fuzzing, SAST scanners, linters etc.\n\n* Experience in securing large scale distributed systems\n\n* Strong communication skills and ability to work with remote teams\n\n* Results & goal orientated\n\n\n\n\nWe'd Love If You Have:\n\n\n* A passion for security and Web3\n\n* Experience in a start-up environment\n\n* Experience with software verification technologies, including model checking and formal verification\n\n\n\n\nHere’s What Our Interview Process Looks Like:\n\nOur interviews take place via Zoom and typically consists of the following stages:\n\n\n* Internal Recruiter Call (30 minutes)\n\n* Meet with the Hiring Manager (30-45 minutes)\n\n* Technical Interviews (3 x 60 minutes)\n\n* Pagoda Interview (30 to 45 minutes)\n\n\n\n\nBenefits & Perks\n\n\n* Flexible Annual Leave / PTO with an encouraged 20 day per year minimum\n\n* Paid Holiday Week: the last week of the year\n\n* Paid Wellness Week: the first week of July\n\n* $2,000 Yearly Continued Education Reimbursement\n\n* $2,000 Home Office Setup Reimbursement\n\n* Co-working Space Reimbursement\n\n* Company Retreats (2023’s was in Madrid!) & Team Offsites\n\n* Mental Health Support and access to licensed therapists through Spill, 100% paid by Pagoda\n\n\n\nOur Values at Pagoda\n\nOur values express our company culture. Learn more on our careers page.\n\nPagoda is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or other legally protected status.\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Testing, Accounting, Education, Senior and Engineer jobs that are similar:\n\n $50,000 — $80,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote - Canada, South America, UK/Ireland, Europe, Africa

\nFor more than 20 years, PointClickCare has been the backbone of senior care. We’ve amassed the richest senior care dataset making our market density untouchable and our connections to the healthcare ecosystem exponentially more powerful than those of any other platform. \n\n\nWith Collective Medical & Audacious Inquiry, we’ve become the most expansive, full-continuum care collaboration network, offering care teams immediate, point-of-care access to deep, real-time insights at every stage of a patient’s journey.\n\n\nFor more information on PointClickCare, please connect with us on Glassdoor and LinkedIn.\n\n\nPosition Summary:\n \nYour focus is on providing an exceptional customer experience while handling technical queries and complaints for our cloud-based healthcare solutions. We are looking for someone who can prioritize daily tasks to resolve customer problems, independently or with others, in a timely manner using various communication channels. To do well in this role you need to be able to remain calm while trouble-shooting simple to moderately complex system issues with customers. As well, a strong understanding of administrative tasks and workflows for long term care and medical facilities is key to your success.\n\n\n\nResponsibilities:\n* Provide world class customer support demonstrating focus and empathy to clients who have problems administering, configuring, and using the application\n* Develop an in-depth understanding of our cloud-based software to support processes and patient care in long term care facilities\n* Facilitate the resolution of simple to moderately complex technical issues by way of log analysis, research, or problem recreation\n* Work cross-functionally within the team, to deliver quality, satisfaction, and resolutions to customers\n* Effectively use and search the knowledge base, occasionally contributing new or updated content \n* Meet or exceed established service delivery guidelines and key performance indicators\n* Thoroughly document problems via phone, email, chat, and web portal to accurately record the issue, investigative steps, and resolution using our help desk ticketing system\n* Be available to work rotating shifts between 8am to 8pm EST on weekdays with occasional scheduled overtime for weekends, holidays, and on-call as necessary when determined by business need \n\n\n\nWhat does it take:\n* Understand the business processes and practices within a long-term care or medical facility\n* Strong, demonstrable problem-solving skills\n* Excellent communication skills, written and oral\n* Energized and motivated by a fast paced, dynamic, high demand working environment\n* Demonstrated ability to multi-task, prioritize, and manage customer expectations\n* A quick learner with acumen for software and technology \n* A patient and active listener who is detail-oriented\n* High level of customer focus and empathy\n* Familiarity with PointClickCare software is an asset\n\n\n\nRequired Experience: \n* 1-2 years practical experience supporting and trouble-shooting web-based software applications\n* Experience using diagnostic tools to help resolve customer issues\n* Experience in Care Delivery, Care Coordination, Business Intelligence, or Financial Performance for either Skilled Nursing, Senior Living, Home Health, or Acute Care facilities\n* Bachelors Degree or post-secondary schooling is preferred\n\n\n\n\n$55,000 - $63,000 a yearAt PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $55,000 - $63,000 + bonus or commission + equity + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.\n\nIt is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.\n\n\nWhen you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it.  If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [email protected] \n\n\nPointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Senior and Senior jobs that are similar:\n\n $50,000 — $80,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote or Mississauga

\nFor more than 20 years, PointClickCare has been the backbone of senior care. We’ve amassed the richest senior care dataset making our market density untouchable and our connections to the healthcare ecosystem exponentially more powerful than those of any other platform. \n\n\nWith Collective Medical & Audacious Inquiry, we’ve become the most expansive, full-continuum care collaboration network, offering care teams immediate, point-of-care access to deep, real-time insights at every stage of a patient’s journey.\n\n\nFor more information on PointClickCare, please connect with us on Glassdoor and LinkedIn.\n\n\nPosition Summary:\n \nWe are looking for a seasoned Sr. Solutions Analyst who has worked with SaaS software. Your focus is on providing an exceptional customer experience while handling complex technical queries and complaints for our cloud-based healthcare solutions. We are looking for someone who can prioritize daily tasks to resolve customer problems, independently or with others, in a timely manner using various communication channels. To do well in this role you need to be able to remain calm while trouble-shooting complex system issues with customers. As well, a strong understanding of administrative tasks and workflows for long term care and medical facilities is crucial to your success.  \n\n\n\nResponsibilities:\n* Provide world class customer support and produce successful outcomes for clients with pressing challenges relating to administration, configuration, and utilization the application\n* Develop an in-depth understanding of our cloud-based software to support processes and patient care in long term care facilities\n* Facilitate the resolution of complex technical issues by way of log analysis, research, or problem recreation.\n* Work cross-functionally within the organization, to deliver quality, satisfaction, and resolutions to customers\n* Effectively use and search the knowledge base, consistently contributing new or updated superior quality content\n* Enhance, advocate, and exemplify KCS methodologies in addition to authoring and updating knowledgebase content\n* Works to frequently exceed established service delivery guidelines and key performance indicators\n* Mentor less experienced team members on trouble shooting SaaS products, customer support best practices, and internal processes\n* Thoroughly document problems via phone, email, chat, and web portal to accurately record the issue, investigative steps, and resolution using our help desk ticketing system\n* Be available to work rotating shifts between 8am to 8pm EST on weekdays with an occasional need for scheduled overtime on weekends and holidays as determined by business need\n\n\n\nWhat does it take:\n* Understand the business processes and practices within a long-term care or medical facility\n* Formalized approach to problem-solving, certification in RCA an asset \n* Excellent communication skills, written and oral with acumen for conveying complex concepts to a variety of audiences\n* Energized and motivated by a fast paced, dynamic, high demand working environment\n* Demonstrated ability to multi-task, prioritize, and manage customer expectations\n* Ability to quickly learn more complicated aspects of new software functionality, emerging products, and systems that support them\n* A patient and active listener who is detail-oriented\n* High level of customer focus and empathy\n* Prior experience using the PointClickCare application is required\n\n\n\nRequired Experience: \n* 1-2 years practical experience supporting and trouble-shooting web-based software applications\n* Experience using diagnostic tools to help resolve customer issues\n* Experience in Care Delivery, Care Coordination, Business Intelligence, or Financial Performance for either Skilled Nursing, Senior Living, Home Health, or Acute Care facilities\n* Bachelors Degree or post-secondary schooling is preferred\n\n\n\n\n$56,000 - $64,000 a yearAt PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $56,000 - $64,000 + bonus or commission + equity + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.\n\n#LI-JD1\n#LI-Remote\n\n\nIt is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.\n\n\nWhen you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it.  If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [email protected] \n\n\nPointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS and Senior jobs that are similar:\n\n $52,500 — $92,500/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote or In Office