\nWe are change-makers!\n\n\nCombinamos nossa experiência global em indústrias-chave e as últimas tecnologias para ajudar empresas em rápido crescimento e estabelecidas a transformar e acelerar seus modelos de negócios, desenvolver soluções digitais inovadoras, escalar capacidades tecnológicas e sustentar seu crescimento.\n\n\nConstruindo pontes em direção a um futuro melhor com mais oportunidades.\n\n\nPara garantir que estamos construindo um ambiente diverso e inclusivo que reflete a verdade sobre nossa cultura, bem como metas sociais e profissionais, buscamos recrutar com intencionalidade e foco cada vez maior em representatividade. Isso significa que consideramos expressões de gênero, etnia, raça, religião, orientação sexual e outros marcadores de identidade fatores que trazem ativos significativos para dentro da e-Core, garantindo que não existam barreiras para conectar talentos com oportunidades incríveis.\n\n\nEstamos comprometidos com os valores da Igualdade de Oportunidades de Emprego e todas as pessoas na e-Core são encorajadas a serem elas mesmas e incentivadas a desenvolver-se profissional e pessoalmente. #beyourself #beyourbest\n\n\nJoin us as a Support Engineer!\n\n\nOur clients can count on our top talents! So when these customers, who are big players in different industries, need solutions to problems our support team is responsible for providing the technical solution aiming for the greatest customer satisfaction. As Support Engineer you will be responsible for providing the technical solution aiming for the greatest customer satisfaction.\n\n\nThis position suits you if you have:\nHave written and spoken English (advanced level)\nHave strong experience in a technical role/ IT industry/ highly technical environment preferred\nAre great at explaining complex issues in a simple manner\nHave experience at creating, updating, and sharing knowledge through articles and training (http://confluence.atlassian.com/)\nHave a problem-solving mindset and help to remove roadblocks\nSet high standards for yourself and your team\nAre a continuous learner and love to work with cutting-edge technologies\nAre comfortable with providing customer support\nExperience with SQL, DML and DDL.\nExperience with network and relevant technologies (proxies, TCP/IP, DNS/ HTTP/ Security/ Load Balancers, LDAO, SSO, SAML, Active Directory, SSL) and in troubleshooting Java applications especially the JVM components.\nExperience with APIs, REST calls and CLI tooling.\nExperience in using native browser development tools (Google Chrome Development Tools, Firefox, etc).\nExperience with Linux/Unix (Commands in a terminal /Operating system administration).\n\n\nWould be great if you have:\nFamiliarity with Atlassian products;\nFamiliarity with Splunk;\nFamiliarity with Agile methodologies;\nActively participate in community forums.\n\n\nWhat you will do in this role:\nResolve customer’s issues via telephone, email, or a remote session\nReproduce issues in-house and responding back in a timely manner\nRegular follow-ups with customers with recommendations, updates, and action plans\nEscalate issues in a timely manner according to Standard Operating Procedures\nLeverage internal technical expertise, including peers, mentors, knowledge base, community forums, and other internal tools, to provide the most effective solutions to customer issues\nCreate new knowledge base articles to capture new learnings for reuse throughout the organization\nParticipate in technical communications within the Technical Support team to share best practices and learn about new technologies\nFocus on an area of technical specialization and attend technical trainings\nRead and work with other Technical Support Engineers on cases that will help cultivate that expertise\nWorks collaboratively with diverse global teams and drives inclusive work environments in accordance with Atlassian values\n\n\nWhere you will be based on BR Remote\n\n\nWhat you'll get:\n\n\nHealth, dental, and life insurance\nMeal and/or Food allowance\nMulti Benefits Card\n15 days of vacation every 6 months (30 days of PTO per year)\nPrivate Pension Plan\nShort-Term Incentive Plan (PLR)\nParking allowance in SP and POA offices\nPossibility to choose between a variety of work models\nFinancial support for studies and daycare center\nFlexible work hours\nCustomized setup (e.g, monitor, earphones/headsets, keyboard)\nMonthly Remote Work Allowance (according to your work model)\nGympass partnership \n\n\n\n\n\n\n\n\n\n\n\nPrivacy\n\n\nBy submitting an application, I acknowledge that I have read and understood the e-Core Privacy Notice.\n \nAo me inscrever, concordo que li e entendi a Política de Privacidade da e-Core.\n \nPrivacy Policy (EN) / Política de Privacidade (PT-BR) \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Engineer and Engineer jobs that are similar:\n\n $70,000 — $110,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote - Brazil