May Mobility is hiring a Remote Senior Customer Success Manager
\nOverview\n\nWe deeply care about helping our customers get the value out of May Mobility. Weโre looking for a Senior Customer Success Manager who is passionate about our product, results-driven, and excited to partner directly with customers to help them achieve their transportation goals with May Mobility. As one of our first Customer Success teammates, youโll be a key member of the team, helping us define and grow the role itself. This role reports to the Director, Customer Success. \n\nJob Responsibilities\n\nYou will focus on both systems-level work and hands-on customer-facing work, including:\n\n\n* Establishing meaningful strategic, long-term business relationships with our customers\n\n* Helping co-create CS systems and processes - i.e. customer journey, customer maturity model plan, cross-functional touchpoints - - that act as a growth engine at May Mobility\n\n* Working with our customers to understand their business goals and identify the tactics, strategies, and best practices needed to achieve them\n\n* Onboarding and educating our customers to ensure they implement May Mobility in alignment with their goals and our best practices\n\n* Successfully developing and delivering educational content while tracking progress\n\n* Creating and executing against external project plans for customer deployments\n\n* Collaborating with internal cross-functional teams such as engineering, marketing, and sales to implement a plan of success for each customer\n\n* Focusing on ways to increase retention - - including surfacing expansion opportunities\n\n* Collecting product feedback and channeling it to the Product Team\n\n\n\n\nQualifications and Skills \n\n\n* 5+ years experience in Customer Success with direct customer-facing experience\n\n* Bachelor's Degree\n\n* Experience with problem-solving in a customer-facing environment\n\n* Experience working cross-functionally with Engineering, Sales, Marketing, Product, and external partners\n\n* Excellent verbal and written communication skills with the ability to explain complex and technical topics in an easily understood manner\n\n\n\n\nPhysical Requirements\n\n\n* Standard office working conditions which includes but is not limited to:\n\n\n\n* Prolonged sitting\n\n* Prolonged computer use\n\n\n\n* Travel requirements - up to 25% \n\n\n\n\nRemote role based out of Ann Arbor, MI\n\n\n* Remote employees work primarily from home or an alternative work space. \n\n\n\n\nPlease note that this salary range is based on a Michigan-based employee. Our salary ranges can vary depending on location. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Senior and Sales jobs that are similar:\n\n
$55,000 — $100,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nAnn Arbor, Michigan, United States
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