Telnyx is hiring a Remote Product Support Engineer
Working hours: Monday - Friday 9am-6pm UTC\n \nThe Role\n\n\nAs a Product Support Engineer, you are a motivated and enthusiastic individual with a passion for technology. You will work closely with our operations and engineering squads, triaging and troubleshooting frequent cases. Communication skills, flexibility and a desire to learn are essential, as well as the ability to work on multiple concurrent priorities through chat, tickets and calls.\n\nThis is a unique opportunity to join our team and make a difference in a growing, innovative company.\n\nIn This Role You Will\n\n\n* Monitor operational pager alerts in an efficient and timely manner.\n\n* Improve customer self service through better processes and documentation. \n\n* Troubleshoot customer and vendor concerns quickly and efficiently to maintain the highest standards of professional customer service.\n\n* Liaise with your technical peers for resolution of escalated cases.\n\n\n\n \nYou May Be Fit For This Role If You Have\n\n\n\n* Strong customer-focus, interpersonal and communication skills.\n\n* Excellent listening and questioning skills, combined with the ability to interact confidently with clients to assess problems and explain solutions.\n\n* Continually looking to solve problems.\n\n* Understand issues and requirements well in order to provide solutions.\n\n* Outgoing and socially interactive.\n\n* A self starter looking to assist at any moment and to take the initiative. \n\n* Balancing daily workload and multi-tasker who can effectively prioritize work.\n\n\n\n\n\nWhat We Value\n\n\n\n* Experience in a product support/application role.\n\n* Voice over IP experience with the SIP signalling protocol or other related telephony protocols.\n\n* An understanding of general web technologies such as API/SDK's.\n\n* Confidence with technology and the Internet.\n\n* A natural curiosity and experience in applying technology to resolve customer issues.\n\n\n\n \nTechnologies We Use\n\n\n\n* A variety of languages including Python, Java, Elixir, Scala, Go, Angular, and React.\n\n* Open-source technologies like Cassandra, Spark, and ElasticSearch.\n\n* Industry-standard build tooling, including Docker, Consul, Jenkins, Ansible, Github and Kubernetes.\n\n\n\n#LI-KG1\n#LI-REMOTE \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Engineer and Engineer jobs that are similar:\n\n
$60,000 — $110,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nIstanbul, Istanbul, Tรผrkiye
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