Full-Time, Remote, Time Zones Preferred: US - PST/CST/EST\nMission\n\nIn partnership with major IP rights holders, brands, and artists, our goal is to build a more open, inclusive, creative, and sustainable economy on web3.\nBenefits \n\nRemote First: Youโll be part of a globally distributed team!\n\nEquity: We want everyone to have an equity stake in the success of Palm NFT Studio.\n\nFlexible work schedule: Working remotely with a globally distributed team allows you to work asynchronously and create a flexible work schedule.\n\nCompetitive Benefits: We offer a competitive benefits package that includes Health, Dental, Vision, Life Insurance, and EAP; as well as a 401k retirement program for US employees.\n\nUnlimited vacation/holidays: We value work life balance and encourage employees to take time to reset and recharge. We also encourage you to have no meetings on Fridays to make time for deep work.\nAbout Palm NFT Studio\n\nPalm NFT Studio empowers artists, brands, and fans to build deep vertical communities onchain: redefining digital experiences through NFTs. To date, Palm NFT Studio has built "The Currency" with Damien Hirst and HENI and delivered innovative NFT experiences for Universal Music Group, Warner Bros., and DC, including the brandโs primary and secondary marketplace. \n\nPalm NFT Studio is led by co-founder and CEO Dan Heyman, former General Manager of protocols at ConsenSys. Investors include Microsoftโs venture fund M12,Griffin Gaming Partners, RRE, Third Kind Venture Capital, Sfermion, the LAO, Warner Bros., and SK Inc., among others. The founding team includes ConsenSys founder and Ethereum co-founder Joseph Lubin; film producer and owner of Heyday Films, David Heyman; and founder of the world-class art house HENI Group, Joe Hage. \n\nLearn more: palmnftstudio.com; Discord: Palm NFT Community; Twitter: @PalmNft\nAbout the Palm Network\n\nPalm NFT Studio is one of the contributors to the Palm network. The Palm network is an Ethereum-compatible sidechain, built to serve as the foundation of a new scalable and sustainable ecosystem for NFTs. It is designed by, and for, Ethereum developers and features low gas costs and fast transaction finality. The Palm network uses the IBFT-2 consensus mechanism, a rotating Proof of Authority consensus method, in lieu of Proof of Work. This substantially reduces the computing power required and allows the Palm network to be 99% more energy-efficient than Proof of Work systems. To date, more than 3.5 million NFTs have been minted on the Palm network. There are currently 1.1 million wallet addresses, over 4 million NFTs, and more than 5 million transactions.\nAbout the role\n\nThe Marketplace Success Manager role at Palm NFT Studio is an exciting opportunity for a proactive, creative problem solver with a passion for delivering exceptional customer experiences. As the main point of contact for our clients, you will oversee day-to-day operations of the marketplace platform, drive decision making on marketplace policies and end-user conflict resolution, and work closely with cross-functional teams to plan and support NFT drop roadmaps. Your role will involve configuring and testing drops/features, pre-production, and obtaining validation from the client on all configurations prior to releasing in the clientโs production environment. You will also be responsible for creating and managing customer service through email solutions, thinking through designing and executing the best customer journey from A to Z.\n\nThis is a hands-on role that requires independent contribution where you will identify areas for growth and process improvements, but you will have a strong support system from team members to help implement these initiatives. This role also requires strong organizational skills, as well as the ability to manage multiple projects and clients simultaneously. You will have the opportunity to shape the overall vision of how our NFT marketplace functions and delivers on client's business objectives, and play a key role in driving platform improvements that impact user experience. If you are excited about the world of NFTs and have a proven track record of success in account management, customer success, and cross-functional teamwork, we would love to hear from you.\nResponsibilities\n\n\nOversee and optimize day-to-day operations of Palm NFT Studio and client marketplace platforms\n\nManage NFT drop roadmaps for clients and coordinate with cross-functional teams\n\nConfigure the marketplace platform for clients and obtain validation prior to release\n\nEstablish and own end-to-end processes for Support, Compliance and Community teams\n\nPartner with Product/Engineering teams to test platform and report issues\n\nDocument processes and best practices, train cross-functional teams and contribute to FAQs\n\nManage user requests, feedback and refunds, and work with PMs to improve platform\n\nServe as liaison for escalated technical issues, collaborate with compliance and community specialist\n\nPrepare status reports, conduct post-drop evaluations, track success matrix and strive for continuous improvement\n\nScale up systems and processes to meet growing customer needs\n\nCreate and manage customer service solutions and optimize customer experience throughout their journey, including creating an easy, user-friendly process for customers to get their questions, issues or feedback resolved (e.g. email)\n\n\n\nRequirements \n\n\nMin 2+ years of account management / customer success experience in a fast past-paced technology company such as SaaS, gaming, or web3\n\nStrong problem-solving skills with the ability to use creativity and analysis to create solutions that deliver real business value\n\nProven ability to effectively lead customers through urgent or critical situations, including interactions with technical personnel and C-level executives\n\nExperience with SaaS models and applications, and a background in consumer platforms with a support, product, or engineering focus\n\nStrong communication and interpersonal skills with the ability to work effectively on cross-functional teams\n\nProven ability to manage multiple projects, accounts, and assignments simultaneously and be adaptable to handle dynamic situations on varying and competing timelines\n\nStrong leadership, initiative, and organizational skills with an attention to detail\n\nTrack record of success in conducting and obtaining validation from the clients on tests and configurations\n\nProven ability to establish relationships and build trust with cross-department teams both internally and externally\n\nStrong conflict resolution skills, ability to navigate difficult conversations with customers and provide creative solutions to business problems\n\n\n\nBonus Points\n\n\nBachelorโs Degree in Management \n\nKnowledge of web3 technologies and/or a passion for NFTs\n\nExperience with agile project management\n\n\nHaving worked in a remote environment for a startup and big corporation\n\n\n\n\nHow to apply\n\nDoes this position sound like a good fit? Please apply!\n\nIf you have any issues submitting your application, please reach out to us at
[email protected].\n\nPalm NFT Studio is an equal opportunity employer. We encourage people from all backgrounds to apply. We are committed to ensuring that our organization is made available and accessible to everyone. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Web3, SaaS, Music and Testing jobs that are similar:\n\n
$60,000 — $115,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐
We hire old (and young)\n\n
\n\n#Location\nWorldwide