\nAbout Vouch:\n\nInsurance... sounds slow, old-fashioned, and unexciting. Exactly. Insurance is broken, and it's failing fast-moving, innovative startups.\n\nVouch is a new, technology-first insurance company backed with $160M in funding from world-class investors. Like Stripe for payments or Brex for credit cards, Vouch is creating the go-to business insurance for high-growth companies.\n\nWe're doing this by making insurance fast, responsive, and focused on our customers -high growth and innovative companies. Instead of printed PDF applications and week-long waits, Vouch is building new technology to solve real problems, writing policies that actually cover relevant startup scenarios, and designing simple experiences in an otherwise frustrating industry.\n\n \n\nWhat does a work environment look like at Vouch?\n\n\n\n\n\nVouch is a Virtual First Workplace with office locations in SF, Chicago, and NYC . This role can be based anywhere in the U.S as long as you can work our Vouch core collaboration hours (8:30 am-2:30 pm Pacific Time.)\n \nThis position is not eligible for employment in the following locations: NY Metro, California, and Washington.\n\n\n\n\n\n\n \n\nRole Responsibilities:\n\nAs Insurance Account Coordinator, you will play a critical role in providing a great experience to Vouch clients through quality execution and improvement of our policy administration activities. Reporting to the Policy Operations Team Lead, this role is responsible for handling customer requests for mid-term changes to policies and other policy management activities, like endorsements, cancellations, certificates of insurance, and renewals. \n\n \n\nJob Duties: \n\n\nEstablish highly trusted and supportive relationships with our customers and Client Success team\n\nExecute on mid-term policy changes, including endorsements, coverage amendments and policy renewals\n\nExecute on other policy administration activities, like certificates of insurance and surplus lines filings\n\nDeliver consistent and timely responses to policy servicing requests and issues\n\nDrive additional value by identifying areas to improve processes and procedures, focused on delivering a great customer experience and increasing operational efficiency\n\nAssist with documenting day to day processes and improvements\n\n\n\n\n \n\nAbout you:\n\n\n2+ years experience in a fast-paced and customer service-oriented work environment\n\n1+ year of experience in an insurance-related service-orientated role\n\nA natural customer empathy\n\nStrong problem-solving skills\n\nStrong communication and organizational skills\n\nAbility to track, prioritize and drive high volumes of policy servicing requests\n\nAbility to manage multiple tasks of varying natures at one time\n\nAbility to deal well with ambiguity and maintain composure in complex situations\n\nDependable, positive, and detail-oriented with excellent follow-through skills\n\n\n\n\n \n\nNice to have:\n\n\nBachelor's Degree (in Business, Insurance & Risk Management or a related field a plus)\n\nExperience in Property/Casualty Insurance\n\nExposure to and passion for early-stage startups and/or high growth environments\n\n\n\n\n \n\nVouch provides a number of benefits to help you bring your best self to work:\n\n\nCompetitive compensation and equity packages\n\nHealth, dental, and vision insurance\n\nParental leave\n\nFlexible vacation time (Unlimited PTO)\n\nWellness allowance ($80/month)\n\nTechnology allowance ($100/month)\n\nMonthly Doordash credits ($80/month)\n\n\n\n\n \n\nVouch believes in putting our people first and building a diverse team is at the front of everything that we do. We welcome people from different backgrounds, experiences, and perspectives. We are an equal opportunity employer and celebrate the diversity of our growing team. \n\nIf you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to
[email protected]. #LI-Remote\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Education, Sales, Accounting, Finance, Senior, Design, Scrum, Mobile, Junior, Engineer, Illustrator, Digital Nomad, SaaS, Marketing, Testing, Cloud, Scheme, Microsoft, Excel, Legal, InfoSec, Travel and Adult jobs that are similar:\n\n
$70,000 — $110,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐
We hire old (and young)\n\n