\nMeru Health is setting the new standard in mental healthcare with the most comprehensive online mental health solution for depression, burnout, and anxiety. We are on a mission to help 10 million people recover from mental health challenges by 2027, by utilizing the latest science and technology. If you are looking for a place where your work has a strong impact on people’s lives, we invite you to join us on our mission.\n\nWe are looking for a Director of Operations to join our team in Denver, SF Bay Area or Remotely.\n\nFEW REASONs WHY PEOPLE LOVE WORKING AT MERU HEALTH:\n\n\nHelp pioneer a new approach to mental healthcare (using human support, biofeedback, and digital tools) to help 10 million people over mental health challenges by 2027.\n\nWe got started through Y combinator and we raised our series B funding in 2021. We've partnered with Cigna, Aetna, Humana, Comcast, Microsoft, Stanford etc.\n\nBe part of an inclusive and diverse group of individuals that places a high emphasis on values like compassion, integrity, and the wellness of ourselves and others. \n\n\n\n\nAs Meru Health’s Director of Operations, you will be reporting to our VP of Clinical Operations and working closely with various key stakeholders across the organization to oversee our provider capacity planning, licensing strategy, credentialing processes and supply chain logistics. \n\nYou’ll ensure clinic operationalization in all 50 US states and use your strong technical skills to develop solutions that push innovative boundaries. You’ll maximize efficiency and productivity through extensive process analysis, budgeting and financial modeling, and recommend strategic solutions to guide us forward in providing top quality mental healthcare.\n\nWhat this role will achieve:\n\nManage our provider network capacity, supply, and demand modeling based on growth estimates to ensure Meru is operational in all 50 states\n\n\n* Oversee day-to-day operations of our Nationwide clinic registration, provider credentialing (including implementation of delegated credentialing processes and adherence to terms of health plan contracts), and supply chain operations and logistics\n\n* Own the strategy for provider cross-licensure, engagement and expansion of our active and standby provider rosters\n\n* Monitor monthly demand projections and make final determination on when and where to hire\n\n* Improve and refine proprietary models and methods for calculating capacity and strategically resource for upcoming pilots and innovation initiatives\n\n* Assess provider satisfaction and monitor churn frequency, implementing retention strategies as needed\n\n\n\n\nImprove clinical operations collaboration and productivity \n\n\n* Partner with executive-level management in the development of performance goals and long-term operational and budgetary plans\n\n* Collaborate with Regulatory Compliance and Quality Assurance Depts. to ensure adherence to industry regulations and legislative guidelines\n\n* Build and maintain relationships with all department heads, external partners, and vendors to make aligned decisions regarding operational activity and strategic goals\n\n\n\n\nImprove and optimize operation metrics and processes \n\n\n* Plan, monitor, and analyze key metrics for the day-to-day performance of clinic operations to ensure efficient and timely completion of tasks\n\n* Monitor departmental budgets and propose process improvements that will maximize output and minimize costs\n\n* Oversee collection and storage of extensive provider data\n\n* Leverage analytical acumen to automate workflows where possible\n\n\n\n\nLead, motivate, and support the operations and logistics team \n\n\n* Manage a team of direct reports each responsible for their own core operational functions\n\n* Work closely with human resources to lead team with integrity and establish and maintain a trusting, inclusive, and productive environment that is aligned with our company values\n\n* Create career development plans for all direct reports and resolve employee relations matters\n\n\n\n\nWHAT YOU WILL NEED TO BE SUCCESSFUL IN THIS ROLE:\n\n1. Skills needed:\n\n\nAlignment with our values and passion for our mission\n\nAnalytical problem solving: Advanced skills in Excel/Google Sheets; track record of driving data-driven business decisions and setting up robust processes\n\nStrong verbal and written communication skills: Superior negotiation skills in both internal and external settings\n\nOrganizational/project management skills: Proven ability to plan and manage operational process for maximum efficiency and productivity\n\n\n\n\n2. Work experience needed:\n\n\n10+ years of work experience in healthcare network operations management including provider credentialing and workforce capacity (supply/demand) modeling\n\n5+ years of management experience - managing and developing a small team\n\nExperience scaling a pre-IPO B2B/ B2B2C business\n\nExperience with budget and business plan development\n\n\n\n\n3. Knowledge, education, and/or training needed:\n\n\nBachelor’s degree in business administration or related field; MBA preferred.\n\nKnowledge of provider credentialing, health plan contracting, supply chain operations and logistics\n\nStrong working knowledge of data analysis and performance metrics using business management software\n\n\n\n\nWHAT SUCCESS LOOKS LIKE: \n\nSupply & Demand models matches provider Network Management based on growth forecasts \n\n\nNetwork utilization\n\nSign-up to intake call days\n\n\nMaintenance of 50 state coverage (at least 2 active providers/state) & operational infrastructure supporting the clinic\n\nAchieve therapist network capacity utilization of 70% (ensuring we have the right matching of supply to demand)\n\nKeep percentage of participants not booking an intake call due to lack of availability at or below 5% \n\n\n\n \n\nIn addition to the achievements identified above, here is what to expect:\n\n\nAt 90 days:\n\n\n\nYou understand the business, team dynamics, and company priorities\n\nYou understand the challenges and opportunities in our current capacity planning processes and are beginning to identify areas for improvement \n\nYou are up to speed on the logistics and credentialing processes supporting the Meru Health clinic and working towards refining operational efficiencies in those areas\n\nYou’re gaining the trust of your direct reports and are developing strong and collaborative working relationships\n\n\n\n\n\n\n\nAt 6-months: \n\n\n\nYou are developing, implementing and monitoring day-to-day operational systems and processes that provide visibility into key metrics, goals, progress and obstacles for our key initiatives\n\nYou have a strong grasp on the cost of services budget and are contributing meaningful and strategic ideas on ways to scale clinic operations in line with growth targets\n\n\n\n\n\n\nUS TOTAL REWARDS PACKAGE:\n\nWe believe in prioritizing our employees' health and well-being, so that they can focus on the good work of helping 10 million people recover from mental health challenges.\n\n\nPay:\n\n\n\nCompetitive base\n\nGenerous stock options\n\n\n\nBenefits:\n\n\n\n100% employer paid Medical, Dental, Vision, & Life Insurance for full-time employees (50% for dependents)\n\nFlexible Spending Account and Health Savings Account options available (HSA eligible employees will receive Meru's annual contributions of $1,500 for single enrollees and $3,000 for enrollees with dependents)\n\n\n\nPaid Time Off:\n\n\n\n15 US holidays annually\n\n4 weeks vacation your first year of employment, then 5 weeks vacation thereafter \n\n8 weeks of parental leave for all new parents and an additional 8 weeks for new birthing parents\n\nUp to 4 weeks off to grieve a family member's passing\n\nBirthday off\n\nDay of Service to participate in any activities that elevate marginalized communities\n\n\n\nRemote Work Benefits:\n\n\n\nInternet & phone expense reimbursement\n\n$250 Onboarding Home Office stipend\n\n\n\n\n\n\nNot sure if you should apply? Please keep reading...\n\nResearch shows that women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit.\n\nMORE ABOUT MERU HEALTH:\n\nMeru Health is growing fast to meet the rapidly increasing demand for mental health services. We are on a mission to help 10 million people recover from mental health ailments by 2027. We partner with healthcare organizations, large employers and insurance companies who understand the need to offer comprehensive mental health care to members or employees, and to meet challenges so many people face with trying to access mental health care services.\n\nWe are scientists, engineers and experienced entrepreneurs who have come together to make mental healthcare accessible, effective and truly outcome-driven. Our mission is more than business, it’s personal. Our founders have lost friends and family members to depression, and we want to build a highly effective mobile treatment widely accessible to people in need.\n\nAt Meru Health, we don’t just accept differences — we celebrate it, we support it, and we thrive on it, as a source of human creativity and richness of life, for the benefit of our employees, our customers, and our community. Meru Health is proud to be an equal opportunity workplace and is an affirmative action employer.\n\nGet to know us and our culture: https://www.meruhealth.com/about-us\n\nCheck out the science and research behind what we do: https://www.meruhealth.com/science\n\nSee example testimonials to get an idea of the impact our work is already having on thousands of lives: https://vimeo.com/495477106 ; https://www.youtube.com/watch?v=z8PcUkW8x_Y\n\n \n\nSTATUS: Full-time / Exempt\n\nJOB CATEGORY: Professional\n\nLOCATION: SF Bay Area, Denver, Remote \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Consulting, Analyst, Senior, Video, Microsoft, Teaching, Mern, SaaS, Marketing, Ads, Mobile, Engineer and Medical jobs that are similar:\n\n $65,000 — $110,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nDenver, Colorado, United States